Wayfair

9 years ago

Spanish Bilingual Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

The Spanish bilingual Service Consultant provides post-order customer support via phone and email, resolving returns, refunds, delivery issues, and back orders. In a high-volume e-commerce environment, you’ll meet satisfaction targets, drive loyalty, document trends, and maintain a professional image while contributing to sales opportunities.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Entry level

Key Responsibilities

•Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
•Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
•Project a professional company image through phone and email interactions.
•Recognize, document, and alert supervisors of trends in customer calls.
•Uphold high customer service standards.

Key Requirements

•Bachelor’s Degree preferred and/or equivalent customer service experience
•Must speak fluent Spanish
•Excellent communication and relationship building skills.
•Passion for helping customers.
•Desire to make Customer Service a career.

Experience:E-commerce

Education:Bachelor's

Skills:CommunicationRelationship buildingProblem-solvingTeamworkCustomer service

Languages:SpanishEnglish

Company Brief

Wayfair

Online retail company specializing in home goods and furniture, offering millions of products across brands and categories through e-commerce platforms and mobile apps. Serves consumers in multiple countries with logistics, supply chain, and customer service operations.

Industry: E-commerce

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Boston, United States

Founded: 2002

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Wayfair

9 years ago

Spanish Bilingual Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Entry level

Key Responsibilities

•Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
•Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
•Project a professional company image through phone and email interactions.
•Recognize, document, and alert supervisors of trends in customer calls.
•Uphold high customer service standards.

Key Requirements

•Bachelor’s Degree preferred and/or equivalent customer service experience
•Must speak fluent Spanish
•Excellent communication and relationship building skills.
•Passion for helping customers.
•Desire to make Customer Service a career.

Experience:E-commerce

Education:Bachelor's

Skills:CommunicationRelationship buildingProblem-solvingTeamworkCustomer service

Languages:SpanishEnglish

Company Brief

Wayfair

Industry: E-commerce

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Boston, United States

Founded: 2002

Website LinkedIn