Senior Technical Customer Support Engineer - Australia

ClickHouse
Australia
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Teamwork","Global engagement","Empathy","Problem-solving","Self-driven","Curiosity","Continuous learning","Communication"]

Provide first-line technical support to ClickHouse users, customers, and prospects across chat, Slack, community channels, and virtual meetings. Triage and resolve cases opened via tickets, email, and phone while meeting 24x7 global SLAs. Build and share solutions using ClickHouse Cloud and open-source, collaborate with Engineering and Go To Market on technical POCs, and continuously improve support processes for the APJ/APAC/EMEA region.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
ClickHouse
ClickHouse
1 day ago

Senior Technical Customer Support Engineer - Australia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide first-line technical support to ClickHouse users, customers, and prospects across chat, Slack, community channels, and virtual meetings. Triage and resolve cases opened via tickets, email, and phone while meeting 24x7 global SLAs. Build and share solutions using ClickHouse Cloud and open-source, collaborate with Engineering and Go To Market on technical POCs, and continuously improve support processes for the APJ/APAC/EMEA region.
Location: Australia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
  • •Develop solutions based on ClickHouse Cloud and ClickHouse open-source that are shared through documentation, knowledge base, blogs, meetups, webinars, and training.
  • •Partner with global Support Services, Engineering, Go To Market, and Product Management to help define functionality required by users and customers.
  • •Provide excellent first-line technical customer service, including professional responses and on-call coverage within required SLAs.
  • •Mentor, train, and share knowledge with colleagues, users, and customers; build trusted relationships with colleagues, customers, and partners.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityFlexible TimeHome Office

Key Requirements

  • •Technical breadth and depth in ClickHouse open-source/ClickHouse Cloud or related domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems.
  • •Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
  • •Be available according to scheduling to deliver high-quality 24x7 support in a global, distributed environment.
  • •Strong written and verbal English communication skills with the ability to work fully remote with reliable connectivity.
  • •Mindset of teamwork, global engagement, empathy, and solving challenging problems; ability to build trusted relationships with colleagues, customers, and partners.
Skills:TeamworkGlobal engagementEmpathyProblem-solvingSelf-drivenCuriosityContinuous learningCommunication
Languages:English
Tech Stack:ClickHouse CloudClickHouse open-sourceSQLOLAPDistributed systemsAzureGCPAWSKafkaKinesisSparkRabbitMQ

Company Brief

ClickHouse
Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.
Industry: Data Infrastructure
Headquarters: Menlo Park, United States
Founded: 2016
WebsiteLinkedIn