Service Technician Domestic

Miele
Melbourne
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Customer service","Communication","Fault-finding","Problem-solving","Independent working","Time management","Workload prioritisation"]

Join the team as a permanent, full-time Service Technician servicing Miele premium domestic appliances in customers’ homes. You’ll perform fault diagnosis and repairs (including occasional workshop work), communicate professionally to deliver excellent customer experiences, manage jobs to achieve first-time-fix results and minimize downtime, and complete accurate service documentation, invoices, and payment processing. You’ll also maintain van stock and stay current with product training and evolving technologies.

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Miele
Miele
1 day ago

Service Technician Domestic

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Job Summary

Join the team as a permanent, full-time Service Technician servicing Miele premium domestic appliances in customers’ homes. You’ll perform fault diagnosis and repairs (including occasional workshop work), communicate professionally to deliver excellent customer experiences, manage jobs to achieve first-time-fix results and minimize downtime, and complete accurate service documentation, invoices, and payment processing. You’ll also maintain van stock and stay current with product training and evolving technologies.
Location: Melbourne
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Carry out quality service repairs and fault diagnosis on Miele domestic appliances in customers’ homes and occasionally in the workshop.
  • •Deliver exceptional customer experiences through professional communication and service excellence.
  • •Manage allocated jobs efficiently to achieve strong first-time-fix results and minimise downtime.
  • •Complete service documentation, invoices, and payment processing accurately and on time.
  • •Maintain van stock, tools, and company equipment to ensure operational readiness; resolve customer concerns and escalate technical issues where required.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •Hold a minimum disconnect/reconnect electrical licence.
  • •Demonstrate strong fault-finding and problem-solving skills across electrical and mechanical systems.
  • •Provide excellent customer service and communication skills.
  • •Have a current and valid Australian driver’s licence.
  • •Be able to work independently, manage time effectively, and prioritise workloads.
Skills:Customer serviceCommunicationFault-findingProblem-solvingIndependent workingTime managementWorkload prioritisation
Licenses:Minimum disconnect/reconnect electrical licenceAustralian driver’s licenceUnrestricted electrical licenceGas licenceRefrigeration licence
Tech Stack:Mobile technology systems

Company Brief

Miele
Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Gütersloh, Germany
Founded: 1899
WebsiteLinkedIn