Sales & Service Manager - Country Club Plaza

Alo Yoga
Kansas City
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsSkills: ["Interpersonal communication","Coaching","Time management","Problem-solving","Adaptability"]

Lead store sales and guest experience strategy as part of the store leadership team. Root-cause sales opportunities, oversee the Sales & Service team through coaching and feedback, and drive client relationship building and effective sales floor coverage. Partner with the General Manager on sales/service strategy, budget and key metrics (e.g., expenses, sell-thru), and represent the business in meetings while executing the ALO Sales and Service Model.

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Alo Yoga
Alo Yoga
1 day ago

Sales & Service Manager - Country Club Plaza

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead store sales and guest experience strategy as part of the store leadership team. Root-cause sales opportunities, oversee the Sales & Service team through coaching and feedback, and drive client relationship building and effective sales floor coverage. Partner with the General Manager on sales/service strategy, budget and key metrics (e.g., expenses, sell-thru), and represent the business in meetings while executing the ALO Sales and Service Model.
Location: Kansas City
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Investigate and root cause sales opportunities with the General Manager to escalate process or system gaps
  • •Oversee the Sales & Service team to deliver exceptional guest experience through guest connection assessment, product education, feedback, and coaching
  • •Build client relationships daily with customers and ensure effective sales floor coverage via workforce solutions and selling initiatives
  • •Partner with the General Manager to build and execute Sales & Service strategy and oversee related budget, reporting, and business metrics
  • •Lead team accountability by embodying ALO’s mission/principles, supporting talent development, and driving recruitment/succession planning

Pay and Benefits

Perks:Health InsuranceDentalVision401kClothing Allowance

Key Requirements

  • •3-5 years of retail or related industry leadership experience
  • •Working knowledge of MS Office (Word, Excel, Outlook)
  • •Strong interpersonal and communication skills (verbal and written)
  • •Ability to handle multiple tasks in a changing environment with independent work ethic and time management
  • •Physical ability to stand and move for an entire shift and safely lift/push/carry up to 50 pounds
Experience:3-5 yearsRetail
Skills:Interpersonal communicationCoachingTime managementProblem-solvingAdaptability
Languages:English
Tech Stack:MS OfficeWordExcelOutlook

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn