Senior Salesforce Administrator - Service Cloud

hims & hers
United States
Workplace: RemoteFull timeUSD 120,000 - 155,000 annuallyFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Stakeholder management","Mentorship","Process design","Governance","Continuous improvement"]

Own and continuously improve the Service Cloud platform configuration for support and care teams, including case management, Omni-Channel routing, Lightning Service Console, Knowledge base architecture, and governance. Configure entitlements, SLAs, milestones, and declarative automations in Flow (with Apex support when needed). Manage users, licenses, permissions, sandbox refreshes, and release testing, while tracking support KPIs and mentoring other admins.

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FursaFursa
hims & hers
hims & hers
1 day ago

Senior Salesforce Administrator - Service Cloud

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 minutes agoStatus: Live

Job Summary

Own and continuously improve the Service Cloud platform configuration for support and care teams, including case management, Omni-Channel routing, Lightning Service Console, Knowledge base architecture, and governance. Configure entitlements, SLAs, milestones, and declarative automations in Flow (with Apex support when needed). Manage users, licenses, permissions, sandbox refreshes, and release testing, while tracking support KPIs and mentoring other admins.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own Service Cloud configuration for case management including assignment/escalation rules, case queues, record types, and Omni-Channel routing.
  • •Configure and maintain Lightning Service Console, utility bar, and Knowledge base architecture including article lifecycle and taxonomy.
  • •Build and tune entitlements, SLAs, and milestones to keep support commitments visible and enforceable.
  • •Design declarative automation in Flow for case routing, notifications, and agent workflows; partner with engineering when logic requires Apex.
  • •Manage users, licenses, profiles, permission sets, sharing rules, sandbox refreshes, and release management/testing for Salesforce Service Cloud changes.

Pay and Benefits

Salary: USD 120,000 - 155,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth InsuranceDentalVisionParental Leave401kEsppRemote Work

Key Requirements

  • •5-7+ years as a Salesforce Administrator, owning a Service Cloud implementation for a large, complex user base.
  • •Salesforce Certified Platform Administrator.
  • •Preferred: Salesforce Certified Platform Administrator II (Advanced Administrator), Salesforce Certified Platform App Builder, and/or Salesforce Certified Agentforce Service Consultant (formerly Service Cloud Consultant).
  • •Hands-on experience with Omni-Channel, Case Management, Entitlements & Milestones, Lightning Knowledge, and Flow Builder.
  • •Bachelor’s degree required.
Education:Bachelor's
Skills:Stakeholder managementMentorshipProcess designGovernanceContinuous improvement
Certifications:Salesforce Certified Platform AdministratorSalesforce Certified Platform Administrator IISalesforce Certified Platform App BuilderSalesforce Certified Agentforce Service Consultant
Tech Stack:SalesforceSalesforce Service CloudLightning Service ConsoleOmni-ChannelFlow BuilderApexSalesforce VoiceCTIEinstein for ServiceLightning KnowledgeEntitlementsSLAsDashboardsReports

Company Brief

hims & hers
A telehealth and consumer wellness platform offering personalized care and products across sexual health, hair, mental health, dermatology, weight loss and primary care via digital consultations, prescriptions, and fulfillment.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2017
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Glassdoor: 2.9
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