Customer Support Technician I/II/III

Applied Materials
United States
Workplace: OnsiteFull timeUSD 20 - 27.5 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Safety-focused"]

Perform Tier I customer support work in semiconductor equipment, including wafer measurement, preventative maintenance, and wet cleans. Independently handle kit management activities like disassembly, cleaning, and rebuilds, and assist senior engineers with corrective maintenance. Apply diagnostic techniques, documentation, and test equipment to resolve basic technical problems while using knowledge management systems and following IP and safety guidelines.

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FursaFursa
Applied Materials
Applied Materials
1 month ago

Customer Support Technician I/II/III

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Perform Tier I customer support work in semiconductor equipment, including wafer measurement, preventative maintenance, and wet cleans. Independently handle kit management activities like disassembly, cleaning, and rebuilds, and assist senior engineers with corrective maintenance. Apply diagnostic techniques, documentation, and test equipment to resolve basic technical problems while using knowledge management systems and following IP and safety guidelines.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Perform Tier I procedures including wafer measurement.
  • •Conduct preventative maintenance and wet cleans, and assist senior engineers with corrective maintenance.
  • •Disassemble, clean, and rebuild kits as part of kit management quality.
  • •Use diagnostic techniques, documentation, and test equipment to resolve basic technical problems with guidance from senior engineers.
  • •Represent the company to customers using professional customer service skills while maintaining safe, organized work practices.

Pay and Benefits

Salary: USD 20 - 27.5 hourly
Perks:Employee AssistanceTravel Allowance

Key Requirements

  • •Perform standard Tier I procedures including wafer measurement.
  • •Independently perform preventative maintenance and wet cleans, and assist senior engineers with corrective maintenance as needed.
  • •Disassemble, clean, and rebuild kits as part of kit management quality, while using knowledge management systems and following IP guidelines.
  • •Learn and apply diagnostic techniques using documentation and test equipment to resolve basic technical problems.
  • •Comply with safety procedures and use required personal protective equipment (PPE) for clean room work.
Skills:CommunicationProblem-solvingSafety-focused

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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