Customer Support Representative (Dallas, Texas)

Texas Instruments
Dallas
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Attention to detail","Independence","Ability to prioritize"]

Serve as the friendly voice and problem-solving champion for TI’s customers in the Customer Support Center. Triage and resolve customer challenges, collaborate with cross-functional teams on complex issues, and use internal systems to answer inquiries and document interactions. Leverage data to address problems, maintain operational success metrics, and proactively resolve discrepancies between TI and customer records. On-site, Monday–Friday.

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FursaFursa
Texas Instruments
Texas Instruments
3 days ago

Customer Support Representative (Dallas, Texas)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the friendly voice and problem-solving champion for TI’s customers in the Customer Support Center. Triage and resolve customer challenges, collaborate with cross-functional teams on complex issues, and use internal systems to answer inquiries and document interactions. Leverage data to address problems, maintain operational success metrics, and proactively resolve discrepancies between TI and customer records. On-site, Monday–Friday.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Turn customer challenges into success stories.
  • •Collaborate with cross-functional teams to tackle complex issues.
  • •Use internal systems to respond to customer inquiries and document customer interactions.
  • •Leverage data to address customer problems and maintain operational success metrics.
  • •Proactively resolve data discrepancies between TI and customers.

Key Requirements

  • •High school diploma or GED.
  • •2 years of work experience in a call center or customer support environment (excluding retail), or an associate degree in business administration or related field.
  • •Proficient in written and verbal communication.
  • •Proficient in Excel.
  • •Preferred: familiarity with email, ticketing systems, SAP, and CRM platforms.
Experience:2+ years
Education:High School
Skills:CommunicationProblem-solvingAttention to detailIndependenceAbility to prioritize
Tech Stack:ExcelSAPEmailTicketing systemsCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Texas Instruments
Designs and manufactures semiconductors and analog chips used in industrial, automotive, personal electronics, communications, and enterprise systems. It is one of the world’s largest semiconductor companies, with a broad portfolio of embedded processing and power products.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1930
WebsiteLinkedIn