2 days ago

TikTok Shipping - Merchant Operations Manager - Germany (Munich)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead end-to-end logistics operations for TikTok Shipping in Germany, driving carrier management, service quality, cost control, and daily execution. Own merchant onboarding and long-term success for strategic merchants by translating logistics and fulfillment needs into scalable operational solutions. Build merchant relationships, partner cross-functionally with Product, Logistics Operations, and Commercial teams, and use merchant feedback and business metrics to improve the product and operational processes.

Location: Munich

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own onboarding, adoption, and long-term success of TikTok Shipping for strategic merchants in Germany.
•Develop scalable operational solutions by understanding merchants’ logistics operations and fulfillment models.
•Identify, recruit, and onboard high-potential merchants, including large sellers and high-volume warehouses.
•Serve as primary point of contact for logistics-related topics and build trusted merchant relationships.
•Analyze merchant feedback and business metrics to drive continuous improvements and provide reporting to internal stakeholders.

Key Requirements

•5+ years of experience in Merchant Operations, Seller Management, E-commerce Operations, Marketplace Operations, or Account Management.
•Strong understanding of e-commerce logistics, fulfillment, and supply chain operations.
•Ability to understand merchant business models, identify operational pain points, and drive adoption of new logistics solutions.
•Strong stakeholder management skills collaborating across Product, Operations, Commercial, and external merchant teams.
•Fluency in German and English (written and spoken).

Experience:E-commerceMarketplaceLogisticsFulfillmentSupply chain

Skills:Stakeholder managementAnalytical thinkingProblem-solvingCross-functional collaborationData-driven decision-making

Languages:GermanEnglish

Tech Stack:WebinarsWorkshops

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

TikTok Shipping - Merchant Operations Manager - Germany (Munich)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Munich

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own onboarding, adoption, and long-term success of TikTok Shipping for strategic merchants in Germany.
•Develop scalable operational solutions by understanding merchants’ logistics operations and fulfillment models.
•Identify, recruit, and onboard high-potential merchants, including large sellers and high-volume warehouses.
•Serve as primary point of contact for logistics-related topics and build trusted merchant relationships.
•Analyze merchant feedback and business metrics to drive continuous improvements and provide reporting to internal stakeholders.

Key Requirements

•5+ years of experience in Merchant Operations, Seller Management, E-commerce Operations, Marketplace Operations, or Account Management.
•Strong understanding of e-commerce logistics, fulfillment, and supply chain operations.
•Ability to understand merchant business models, identify operational pain points, and drive adoption of new logistics solutions.
•Strong stakeholder management skills collaborating across Product, Operations, Commercial, and external merchant teams.
•Fluency in German and English (written and spoken).

Experience:E-commerceMarketplaceLogisticsFulfillmentSupply chain

Skills:Stakeholder managementAnalytical thinkingProblem-solvingCross-functional collaborationData-driven decision-making

Languages:GermanEnglish

Tech Stack:WebinarsWorkshops

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn