Customer Service Support

Emerson
Denmark
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Service-minded","Conscientious","Strong sense of responsibility","Initiative","Teamwork","Multitasking","Customer-centric mindset","Accurate","Strong organizing","Good communication"]

Provide phone and email support for external customers and internal departments across Scandinavian countries. Handle order entry, follow-up, and demo stock transactions in the ERP system (JD Edwards), while offering commercial and first-line technical assistance. Manage complaint handling related to products and transport, support sales activities, and advise customers on the product range and open orders. Report to the local Team Leader and deliver fast, reliable communication.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Emerson
Emerson
1 day ago

Customer Service Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide phone and email support for external customers and internal departments across Scandinavian countries. Handle order entry, follow-up, and demo stock transactions in the ERP system (JD Edwards), while offering commercial and first-line technical assistance. Manage complaint handling related to products and transport, support sales activities, and advise customers on the product range and open orders. Report to the local Team Leader and deliver fast, reliable communication.
Location: Denmark
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Be the first point of contact for external customers and internal departments.
  • •Provide phone and email customer support.
  • •Perform order entry and order follow-up in the ERP system (JD Edwards).
  • •Provide commercial and first-line technical support, advising customers on product range and open orders.
  • •Handle complaints related to products and transport and support sales activities including demo stock transactions.

Key Requirements

  • •Minimum 3 years of experience in a commercial, customer-focused, and international customer service team.
  • •Native Danish speaker with excellent communication skills in Swedish and/or Norwegian and/or Finnish, and a good knowledge of English.
  • •Accurate, strong organizing skills and strong computer skills.
  • •Proficiency with MS Office tools (Outlook, Word, Excel, PowerPoint).
  • •Knowledge of any ERP and/or CRM system is an advantage.
Experience:3+ yearsInternational customer service
Skills:Service-mindedConscientiousStrong sense of responsibilityInitiativeTeamworkMultitaskingCustomer-centric mindsetAccurateStrong organizingGood communication
Languages:DanishSwedishNorwegianFinnishEnglish
Tech Stack:JD EdwardsERPMS OfficeOutlookWordExcelPowerPoint

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn