Customer Care Associate

NTT
Philippines
Full timeFunction: Customer Support (Service Desk)Skills: ["Communication","Professionalism","Empathy","Adaptability","Confidentiality"]

Provide first-class customer service by assessing needs, handling inquiries and complaints, and recommending appropriate solutions using established resources and program/product knowledge. Accurately document each interaction, update call history, and coordinate follow-up actions with required third parties. Stay current through continuous learning, maintain confidentiality, and resolve complex, sensitive issues professionally while adhering to legislation and service guidelines. Work required shifts.

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FursaFursa
NTT
NTT
5 months ago

Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide first-class customer service by assessing needs, handling inquiries and complaints, and recommending appropriate solutions using established resources and program/product knowledge. Accurately document each interaction, update call history, and coordinate follow-up actions with required third parties. Stay current through continuous learning, maintain confidentiality, and resolve complex, sensitive issues professionally while adhering to legislation and service guidelines. Work required shifts.
Location: Philippines
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assess and respond to customer needs, using sound judgment to recommend appropriate solutions.
  • •Handle customer requests, inquiries, and complaints with due attention to customer care and professionalism.
  • •Respond to complex inquiries and complaints accurately and responsibly using provided resources.
  • •Complete interaction documentation, including call history entry and required message/fulfillment coordination.
  • •Maintain confidentiality, adhere to legislation and service guidelines, and stay current through continuous learning.

Key Requirements

  • •Passion for customer satisfaction excellence and prior experience as a strong asset.
  • •Ability to communicate clearly in English, with strong oral and written skills (including typing, spelling, and grammar).
  • •Experience in an interactive customer service environment; food and/or retail industry experience is an asset.
  • •Strong problem-handling skills to resolve complex, often sensitive complaints/inquiries in line with company policies.
  • •Advanced PC knowledge, familiarity with system navigation, and ability to learn and apply new concepts quickly.
Skills:CommunicationProfessionalismEmpathyAdaptabilityConfidentiality
Languages:English
Tech Stack:PCs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn