Offline Customer Support Officer (Abuja)

Moniepoint Group
Abuja
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Issue-resolution","Customer-centric","Attention to detail","Confidentiality","Empathy","Emotional intelligence","Collaboration"]

Provide first-point, offline customer support for walk-in customers and respond to inquiries from customers in WhatsApp groups. Resolve customer questions, technical and service-related issues by following approved scripts and procedures, and ensure every request is accurately logged for tracking and follow-up. Coordinate with internal teams to resolve issues, escalate complex cases to the Regional/State Team Lead, and collect customer feedback to drive continuous improvement.

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FursaFursa
Moniepoint Group
Moniepoint Group
2 days ago

Offline Customer Support Officer (Abuja)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide first-point, offline customer support for walk-in customers and respond to inquiries from customers in WhatsApp groups. Resolve customer questions, technical and service-related issues by following approved scripts and procedures, and ensure every request is accurately logged for tracking and follow-up. Coordinate with internal teams to resolve issues, escalate complex cases to the Regional/State Team Lead, and collect customer feedback to drive continuous improvement.
Location: Abuja
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp.
  • •Provide prompt, accurate, high-quality responses to customer inquiries and service requests.
  • •Log all customer support requests accurately for tracking and follow-up.
  • •Coordinate with internal teams to ensure timely resolution of customer issues.
  • •Escalate complex or unresolved issues to the Regional/State Team Lead and collect customer feedback for continuous improvement.

Key Requirements

  • •1–2 years of relevant customer service or support experience.
  • •BSc or HND as the minimum educational qualification.
  • •Must have completed NYSC or possess a valid exemption/exclusion certificate.
  • •Excellent written and verbal communication for walk-ins and WhatsApp group support.
  • •Strong problem-solving and issue-resolution skills with a customer-centric mindset.
Experience:1-2 years
Education:Bachelor's
Skills:CommunicationProblem-solvingIssue-resolutionCustomer-centricAttention to detailConfidentialityEmpathyEmotional intelligenceCollaboration

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn