Specialist - IT Business Analyst & Process Owner ServiceNow

Eaton
Pune
Workplace: HybridFull timeFunction: Business OperationsExperience: 8-15 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Data-based decision making","Stakeholder management"]

Own and improve Eaton’s IT process area using ServiceNow. Collaborate with the Product Owner to decompose epics into user stories, prioritize the backlog, and ensure DoR readiness and clear acceptance criteria. Act as the liaison between engineering and business stakeholders to clarify requirements, validate solutions, and define test scenarios and data. Also drive process metrics, training, benchmarking, KPIs, and support issue resolution at the process level.

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Eaton
Eaton
2 weeks ago

Specialist - IT Business Analyst & Process Owner ServiceNow

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Own and improve Eaton’s IT process area using ServiceNow. Collaborate with the Product Owner to decompose epics into user stories, prioritize the backlog, and ensure DoR readiness and clear acceptance criteria. Act as the liaison between engineering and business stakeholders to clarify requirements, validate solutions, and define test scenarios and data. Also drive process metrics, training, benchmarking, KPIs, and support issue resolution at the process level.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Work with the Product Owner to decompose epics into features and user stories, prioritize the product backlog, and support estimation.
  • •Ensure user stories meet readiness criteria (DoR), clarify user stories and business questions, and validate user stories and solutions.
  • •Serve as the liaison between business stakeholders, engineering, and the Test team to define test scenarios and test data.
  • •Own and continuously improve IT process effectiveness and efficiency through documentation, training/coaching, benchmarking, and stakeholder engagement.
  • •Monitor process health using metrics and trends, define process vision/roadmap/enhancements, and drive KPIs for process operation.

Pay and Benefits

Perks:Relocation

Key Requirements

  • •Bachelor’s degree (BE/BTech/MCA).
  • •8–15 years of overall work experience.
  • •5+ years in business analysis (or related) delivering on moderate to highly complex technology programs.
  • •3+ years working with ServiceNow.
  • •Understanding of the ServiceNow platform modules including IT Service Management, IT Asset Management, and IT Operations Management.
Experience:8-15 years
Education:Bachelor's
Skills:CommunicationInterpersonal skillsProblem-solvingData-based decision makingStakeholder management
Tech Stack:ServiceNowIT Service ManagementIT Asset ManagementIT Operations Management

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn