Aon

2 days ago

AVP, Client Success

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Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead and scale high-touch pharmacy benefit consulting client success, advising teams on PBM plan design, formulary management, rebates, and clinical programs. Manage and develop a client success team, setting success metrics for retention, net revenue retention, NPS/client satisfaction, and escalation resolution. Partner with Sales and Product to drive upsell/cross-sell and shape the product roadmap, while improving operational efficiency through automation and scalable playbooks.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Serve as primary advisor to the Client Success team on pharmacy benefit management topics including plan design, formulary management, rebates, and clinical programs.
•Lead, develop, and retain a high-performing Client Success team, owning team structure, performance management, career development, and day-to-day coaching.
•Drive measurable outcomes including client retention, net revenue retention, NPS/client satisfaction, and time-to-resolution on escalations.
•Partner with Sales and Product to identify upsell/cross-sell opportunities and represent Client Success in strategic planning to embed client voice into growth.
•Champion operational excellence through automation and process improvement, oversee training materials, and develop scalable playbooks and rollout plans for new products.

Pay and Benefits

Salary: USD 124,000 - 178,000 annually

Perks:Paid Leave401k

Key Requirements

•8–10 years of progressive experience in pharmacy benefit management, benefits consulting, or a related field.
•5+ years in management or leadership roles (preferred).
•Deep expertise in pharmacy benefit management, including clinical programs, plan design, and claims processing.
•Demonstrated experience supporting employer clients, consultants, and brokers in a PBM, health plan, or benefits consulting environment.
•Experience building and retaining high-performing teams, including coaching, development, and performance management.

Experience:8-10 yearsPharmacy benefitsPBMHealthcareBenefits consulting

Skills:CommunicationDiplomacyAnalytical thinkingLeadershipCoaching

Tech Stack:PBM platformsPharmacy analytics tools

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon