Contact Centre Training Coordinator

Mediclinic
South Africa
Full timeFunction: Education & TrainingExperience: 4+ yearsEducation: high_schoolSkills: ["Communication","Coaching","Quality improvement","Training delivery"]

Coordinate initial training and ongoing upskilling for staff in the ER24 Vodacom Contact Centre. Deliver training on new products and initiatives, coach employees to improve quality and patient/customer experience, and support Contact Centre leadership and operations. Build and maintain training approaches and materials, ensuring effective communication across different learning needs in a healthcare emergency contact centre environment.

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FursaFursa
Mediclinic
Mediclinic
1 day ago

Contact Centre Training Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Coordinate initial training and ongoing upskilling for staff in the ER24 Vodacom Contact Centre. Deliver training on new products and initiatives, coach employees to improve quality and patient/customer experience, and support Contact Centre leadership and operations. Build and maintain training approaches and materials, ensuring effective communication across different learning needs in a healthcare emergency contact centre environment.
Location: South Africa
Employment Type: Full time · Permanent
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Provide initial training for new staff and new products within the contact centre.
  • •Ensure ongoing upskilling and improvement of contact centre employees for excellent service delivery and patient experience.
  • •Support Contact Centre leadership team and Contact Centre operations.
  • •Develop and run training materials and programmes for staff onboarding and upskilling.
  • •Coach and support quality improvement through training and coaching activities.

Key Requirements

  • •4+ years of contact centre experience, including 1 year of contact centre training or coaching experience.
  • •Customer service contact centre operations knowledge.
  • •Experience developing training materials and programmes for contact centre environments.
  • •Ability to effectively communicate and coach training content to meet different learning needs.
  • •Healthcare environment experience (desired) and MS Office/PC literacy.
Experience:4+ years
Education:High School
Skills:CommunicationCoachingQuality improvementTraining delivery
Tech Stack:MS Office

Company Brief

Mediclinic
Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1983
Glassdoor
Glassdoor: 3.9
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