Red Hat

1 day ago

Principal Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 53 minutes agoStatus: Live

Job Summary

Serve as a technical subject matter expert for the performance, availability, and reliability of cloud-based services and infrastructure. Manage and optimize Kubernetes, Red Hat OpenShift, and OpenStack deployments, troubleshoot complex Linux (CentOS), Docker/container, and networking issues, and drive Root Cause Analysis for critical incidents. Build automation with Python and Ansible, provide end-to-end monitoring and emergency escalation support, and partner with customers and internal teams to deliver tailored solutions, including rotational on-call.

Location: India

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage, troubleshoot, and optimize containerized applications and infrastructure deployed on Kubernetes, Red Hat OpenShift, and OpenStack.
•Act as a Subject Matter Expert (SME) for cloud infrastructure technologies, including Linux (CentOS), Docker/containers, and complex networking configurations.
•Perform Root Cause Analysis (RCA) for critical incidents to identify systemic issues and prevent recurrence.
•Develop, test, and maintain automation scripts using Python and Ansible to streamline daily operational tasks.
•Provide end-to-end Escalation, Monitoring, and Emergency (EME) support as a final escalation point to ensure service availability and meet SLAs.

Key Requirements

•6+ years of hands-on Linux administration experience (CentOS).
•6+ years of core networking knowledge (TCP/IP, routing, load balancing, firewalls) in a cloud environment.
•6+ years of Kubernetes orchestration experience along with OpenStack and Docker/containerization.
•Solid Python scripting skills for task automation and system management.
•Excellent written and verbal communication in English to clearly articulate complex issues.

Experience:6+ yearsCloudKubernetesContainersLinuxOpen source

Skills:Communication

Certifications:Red Hat Certified Specialist in Cloud Infrastructure (EX210)Red Hat Certified Engineer (RHCE) in Red Hat OpenStack (EX310)RHCSARHCECKAEX280 (RedHat Certified Specialist in OpenShift Administration)EX380 (RedHat Certified Specialist in OpenShift Automation and API Management)

Languages:English

Tech Stack:LinuxCentOSKubernetesRed Hat OpenShiftOpenStackDockerPythonAnsibleTCP/IPRoutingLoad balancingFirewalls

Company Brief

Red Hat

Provides enterprise open-source software solutions, including Red Hat Enterprise Linux, middleware, cloud, container, and Kubernetes technologies, delivering support, services, and solutions for hybrid cloud environments.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: IPO / Publicly Listed

Headquarters: Raleigh, United States

Founded: 1993

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Red Hat

1 day ago

Principal Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 53 minutes agoStatus: Live

Job Summary

Location: India

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage, troubleshoot, and optimize containerized applications and infrastructure deployed on Kubernetes, Red Hat OpenShift, and OpenStack.
•Act as a Subject Matter Expert (SME) for cloud infrastructure technologies, including Linux (CentOS), Docker/containers, and complex networking configurations.
•Perform Root Cause Analysis (RCA) for critical incidents to identify systemic issues and prevent recurrence.
•Develop, test, and maintain automation scripts using Python and Ansible to streamline daily operational tasks.
•Provide end-to-end Escalation, Monitoring, and Emergency (EME) support as a final escalation point to ensure service availability and meet SLAs.

Key Requirements

•6+ years of hands-on Linux administration experience (CentOS).
•6+ years of core networking knowledge (TCP/IP, routing, load balancing, firewalls) in a cloud environment.
•6+ years of Kubernetes orchestration experience along with OpenStack and Docker/containerization.
•Solid Python scripting skills for task automation and system management.
•Excellent written and verbal communication in English to clearly articulate complex issues.

Experience:6+ yearsCloudKubernetesContainersLinuxOpen source

Skills:Communication

Languages:English

Tech Stack:LinuxCentOSKubernetesRed Hat OpenShiftOpenStackDockerPythonAnsibleTCP/IPRoutingLoad balancingFirewalls

Company Brief

Red Hat

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: IPO / Publicly Listed

Headquarters: Raleigh, United States

Founded: 1993

Website LinkedIn