Customer Support Representative

SKELAR
Ukraine, Spain
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Responsibility","Attention to detail","Problem-solving"]

Handle user and partner inquiries via chat and email in Ukrainian, English, Spanish, and Chinese, providing fast, friendly support. Own and apply site knowledge base expertise to answer questions accurately, and route complex issues to the right teams while tracking progress. Collaborate cross-functionally and suggest process improvements with the Operations Manager/Team Lead and QC team. Work within shift hours (16:00–24:00) with breaks.

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FursaFursa
SKELAR
SKELAR
3 days ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Handle user and partner inquiries via chat and email in Ukrainian, English, Spanish, and Chinese, providing fast, friendly support. Own and apply site knowledge base expertise to answer questions accurately, and route complex issues to the right teams while tracking progress. Collaborate cross-functionally and suggest process improvements with the Operations Manager/Team Lead and QC team. Work within shift hours (16:00–24:00) with breaks.
Location: Ukraine, Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Process user and partner requests in chats and by email in Ukrainian, English, Spanish, and Chinese
  • •Use and maintain expertise in the site knowledge base to provide accurate answers to questions
  • •Route complex requests to relevant departments and ensure they reach the correct team
  • •Share improvement ideas with the Operations Manager/Team Lead and QC team to enhance workflows
  • •Perform operational tasks during the shift (16:00–24:00), using breaks and short recovery pauses

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •B2+ written English and B2 Spanish, as support is conducted in these languages
  • •Customer support experience via email, chat, and/or in-person interactions
  • •Ability to communicate clearly and effectively with people, including in difficult situations
  • •Responsibility and attention to detail, with ownership of outcomes during your shift
  • •Nice to have: experience with CRM systems and with chat/ticket systems as communication channels
Skills:CommunicationResponsibilityAttention to detailProblem-solving
Languages:UkrainianEnglishSpanishChinese
Tech Stack:CRMKnowledge baseChatTicketing

Company Brief

SKELAR
Skelar develops cloud-native software solutions and developer tools, focusing on bespoke SaaS products and technical consultancy to help organizations build and deploy scalable applications and integrations.
Industry: Developer Tools
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