Client Relationship Consultant - Albuquerque, NM

U.S. Bancorp
Albuquerque
Workplace: OnsiteFull timeUSD 20 - 23Function: Customer Success & Account ManagementExperience: 1-5 yearsEducation: high_schoolSkills: ["Customer service","Relationship building","Interpersonal skills","Communication","Recommendations"]

Build trusted relationships with consumer and business customers by proactively reaching out, following up, and providing in-branch and virtual support. Counsel clients on deposit and loan products, collect and process information, open accounts, complete service requests, and submit credit applications. Maintain strong knowledge of retail banking and digital/self-service tools, educating customers on emerging digital options while delivering consistent, operationally accurate client experiences.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
2 days ago

Client Relationship Consultant - Albuquerque, NM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Build trusted relationships with consumer and business customers by proactively reaching out, following up, and providing in-branch and virtual support. Counsel clients on deposit and loan products, collect and process information, open accounts, complete service requests, and submit credit applications. Maintain strong knowledge of retail banking and digital/self-service tools, educating customers on emerging digital options while delivering consistent, operationally accurate client experiences.
Location: Albuquerque
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Engage customers via multiple channels to provide counsel in a digital-first mindset.
  • •Assess customer banking needs by gathering and processing customer and account information and recommending solutions aligned to goals.
  • •Maintain knowledge of consumer and business banking products and services, including digital products and services.
  • •Provide a consistent client experience by greeting customers, processing basic transactions, and completing service requests.
  • •Educate customers on emerging and self-service digital products and services and collaborate with branch team members to serve clients effectively.

Pay and Benefits

Salary: USD 20 - 23
Perks:Health InsuranceDentalVisionLife Insurance401kRetirementPaid LeavePaid HolidaysParental LeaveAdoption Assistance

Key Requirements

  • •High school diploma or equivalent.
  • •Typically 3 to 5+ years of job-related retail banking experience (level depends on experience) or an equivalent combination of experience and training.
  • •Proven ability to build and foster relationships with clients through proactive outreach and follow-up.
  • •Thorough knowledge of applicable bank and branch policies, procedures, and support systems, plus retail product knowledge.
  • •Successful registration and maintenance requirements under the National Mortgage Licensing System (NMLS) and Regulation Z terms (includes criminal background and credit check).
Experience:1-5 yearsFinancial services
Education:High School
Skills:Customer serviceRelationship buildingInterpersonal skillsCommunicationRecommendations
Certifications:NMLS registration
Tech Stack:Digital productsSelf-service technologies

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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