Customer Support Site Lead

Wise
Budapest
Workplace: OnsiteFull timeHUF 1,340,000 - 1,720,000 monthlyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Leadership","Communication","Data-driven","Strategic thinking","Coaching"]

Strategic leader responsible for guiding the Budapest customer support hub, translating global objectives into local action, coaching a team of Senior Team Leads, and ensuring operational excellence across quality, cost, and speed while navigating Hungarian labor regulations and stakeholder alignment.

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FursaFursa
Wise
Wise
5 months ago

Customer Support Site Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Strategic leader responsible for guiding the Budapest customer support hub, translating global objectives into local action, coaching a team of Senior Team Leads, and ensuring operational excellence across quality, cost, and speed while navigating Hungarian labor regulations and stakeholder alignment.
Location: Budapest
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Drive Site Strategy: translate global and regional objectives into localised, data-driven action plans for the Budapest hub.
  • •Lead through Leaders: mentor and grow a team of Senior Team Leads to scale their own teams.
  • •Own Operational Excellence: be responsible for the site’s global performance across Quality (Resolution Rate), Cost (Occupancy & Cost per Contact), and Speed (SLAs & Handling Time).
  • •Be the Local Anchor: act as the senior representative for Customer Support in the Budapest office, collaborating with Product, Workforce Management and Recruitment.
  • •Navigate Complexity: ensure site operations meet Hungarian Labor Law and regulatory requirements.

Pay and Benefits

Salary: HUF 1,340,000 - 1,720,000 monthly
Equity and Bonus:Equity
Perks:Health InsuranceRsusPaid LeaveLearning BudgetSabbaticalHybrid WorkingMobile Working

Key Requirements

  • •Experienced Leader of Leaders: 3+ years in Customer Support, with at least 1 year in a senior leadership position; proven ability to delegate, coach, and drive accountability.
Experience:3+ yearsCustomer supportFinancial services
Skills:LeadershipCommunicationData-drivenStrategic thinkingCoaching
Languages:English

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 3.8
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