Wise

3 months ago

Customer Support Site Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Strategic leader responsible for guiding the Budapest customer support hub, translating global objectives into local action, coaching a team of Senior Team Leads, and ensuring operational excellence across quality, cost, and speed while navigating Hungarian labor regulations and stakeholder alignment.

Location: Budapest

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Drive Site Strategy: translate global and regional objectives into localised, data-driven action plans for the Budapest hub.
•Lead through Leaders: mentor and grow a team of Senior Team Leads to scale their own teams.
•Own Operational Excellence: be responsible for the site’s global performance across Quality (Resolution Rate), Cost (Occupancy & Cost per Contact), and Speed (SLAs & Handling Time).
•Be the Local Anchor: act as the senior representative for Customer Support in the Budapest office, collaborating with Product, Workforce Management and Recruitment.
•Navigate Complexity: ensure site operations meet Hungarian Labor Law and regulatory requirements.

Pay and Benefits

Salary: HUF 1,340,000 - 1,720,000 monthly

Equity and Bonus:Equity

Perks:Health InsuranceRsusPaid LeaveLearning BudgetSabbaticalHybrid WorkingMobile Working

Key Requirements

•Experienced Leader of Leaders: 3+ years in Customer Support, with at least 1 year in a senior leadership position; proven ability to delegate, coach, and drive accountability.

Experience:3+ yearsCustomer supportFinancial services

Skills:LeadershipCommunicationData-drivenStrategic thinkingCoaching

Languages:English

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

3 months ago

Customer Support Site Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Budapest

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Drive Site Strategy: translate global and regional objectives into localised, data-driven action plans for the Budapest hub.
•Lead through Leaders: mentor and grow a team of Senior Team Leads to scale their own teams.
•Own Operational Excellence: be responsible for the site’s global performance across Quality (Resolution Rate), Cost (Occupancy & Cost per Contact), and Speed (SLAs & Handling Time).
•Be the Local Anchor: act as the senior representative for Customer Support in the Budapest office, collaborating with Product, Workforce Management and Recruitment.
•Navigate Complexity: ensure site operations meet Hungarian Labor Law and regulatory requirements.

Pay and Benefits

Salary: HUF 1,340,000 - 1,720,000 monthly

Equity and Bonus:Equity

Perks:Health InsuranceRsusPaid LeaveLearning BudgetSabbaticalHybrid WorkingMobile Working

Key Requirements

•Experienced Leader of Leaders: 3+ years in Customer Support, with at least 1 year in a senior leadership position; proven ability to delegate, coach, and drive accountability.

Experience:3+ yearsCustomer supportFinancial services

Skills:LeadershipCommunicationData-drivenStrategic thinkingCoaching

Languages:English

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor