Department Subject Matter Expert (SSP) – Emiratisation

Emirates Group
Dubai
Workplace: OnsiteFull timeFunction: OtherExperience: 2-6 yearsSkills: ["Leadership","Communication","Planning","Analytical","Customer service"]

Senior front-line role providing subject matter expertise and guidance on shift within dnata’s aviation services. Responsible for improving service quality, addressing operational issues, ensuring safety compliance, coaching staff, and supporting audits and continuous improvement in a fast-paced ground handling environment.

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FursaFursa
Emirates Group
Emirates Group
5 months ago

Department Subject Matter Expert (SSP) – Emiratisation

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Last checked: 3 hours agoStatus: Live

Job Summary

Senior front-line role providing subject matter expertise and guidance on shift within dnata’s aviation services. Responsible for improving service quality, addressing operational issues, ensuring safety compliance, coaching staff, and supporting audits and continuous improvement in a fast-paced ground handling environment.
Location: Dubai
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Plan observation schedule for Department ensuring a balanced distribution of observations
  • •Delivers safety briefings as directed by Department Management while intervening when there is risk exposure, following up on corrective actions; coach staff on the required skills, knowledge, and behaviours to work safely; provide support, direction and act as a role model
  • •Complies with all relevant safety, quality, training, operational and environmental management policies, procedures and controls to ensure a healthy, respectful and safe work environment; takes a leading role in times of disruption, crisis management and fall back to ensure timely resumption of standard operations
  • •Deals with all identified and escalated operational issues on shift and ensures that the appropriate solution is provided and the team is communicated to; identifies non-conformance and ensures corrective actions are implemented in line with regulations and SLAs; provides independent advice to improve performance and quality of service delivery
  • •Develops and compiles reports as requested by Department Management; prepares audit plans and conducts audits (internal and external) as directed by Department Management and makes recommendations to support implementation of corrective actions; carries out observations with feedback/coaching to staff and management

Key Requirements

  • •Bachelor's degree or Diploma in business administration/aviation/ground handling/customer service
  • •2-4 years of experience in aviation/ground handling/customer service (Bachelor's); 4-6 years (Diploma)
  • •UAE driving license (for airside based roles)
  • •Preferably First Aid trained
  • •Advanced Supervisory Skills
Experience:2-6 yearsAviationGround handlingAirlinesCustomer service
Skills:LeadershipCommunicationPlanningAnalyticalCustomer service
Languages:English

Eligibility

Nationality:UAE National

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn