Technical Solutions Engineer- Sydney

Arista Networks
Sydney
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Analytical thinking","Triage"]

Join Arista’s global Customer Engineering team as a Technical Solutions Engineer supporting customer products and solutions. You’ll respond to inquiries via phone and email, troubleshoot complex hardware/software networking issues, and recommend corrective actions. Working closely with Software and Hardware Engineering, Product Management, Sales, and Customer Engineering, you’ll document recurring issues to improve product quality and development. This role is hybrid, with 2–3 office days per week in Sydney.

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Arista Networks
Arista Networks
2 months ago

Technical Solutions Engineer- Sydney

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Join Arista’s global Customer Engineering team as a Technical Solutions Engineer supporting customer products and solutions. You’ll respond to inquiries via phone and email, troubleshoot complex hardware/software networking issues, and recommend corrective actions. Working closely with Software and Hardware Engineering, Product Management, Sales, and Customer Engineering, you’ll document recurring issues to improve product quality and development. This role is hybrid, with 2–3 office days per week in Sydney.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Respond to customer product inquiries via telephone and internet-based email.
  • •Resolve customer concerns across installation, operation, maintenance, and product compatibility/application issues.
  • •Troubleshoot hardware and software networking problems and recommend corrective actions.
  • •Document customer communications and recurring technical issues to support product quality and development.
  • •Collaborate with Software/Hardware Engineering, Product Management, Customer Engineering, and Sales to diagnose and communicate technical issues.

Key Requirements

  • •3+ years of hands-on experience troubleshooting, debugging, and administering networking protocols and technologies.
  • •Working knowledge of the networking industry, products, and protocols, with experience including AAA/RADIUS/TACACS, BGP, DHCP, IPv4/IPv6, OSPFv2/v3, and VXLAN/EVPN.
  • •Experience troubleshooting with tools such as IXIA, tcpdump, and Wireshark (or similar packet generation/analysis tools).
  • •Strong comfort level with Linux.
  • •Minimum BS or ideally MS in a technical field (CS/Networking preferred); industry certifications preferred.
Experience:3+ yearsNetworking
Education:Bachelor's in CS/Networking preferred
Skills:CommunicationCollaborationAnalytical thinkingTriage
Languages:English
Tech Stack:LinuxTcpdumpWiresharkIXIAC++JavaPythonPerlJavaScriptShellAAA/RADIUS/TACACSACLARPBGPDHCPEVPNICMPIGMPIPSecIPv4

Eligibility

Nationality:Australian National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Arista Networks
Designs and sells high-performance cloud networking hardware and software for large-scale data centers and enterprise environments, including switches, routers, and network operating systems focused on programmability, telemetry, and low-latency networking.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 2004
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Glassdoor: 4.1
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