System Administrator / Software Analyst

GovCIO
St. Louis
Workplace: HybridFull timeUSD 72,000 - 85,000 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 9+ yearsEducation: high_schoolSkills: ["Verbal communication","Written communication","Problem-solving","Patience","Teamwork"]

Support US Coast Guard IPSS contract needs by administering enterprise systems and troubleshooting hardware, software, and network issues. Serve as the primary user contact, documenting and logging incidents in a trouble-ticket system while diagnosing root causes and implementing fixes. Install and configure software, maintain system documentation and procedures, and escalate recurring issues to Tier 3+ support. Guide users through product/system usage and follow up to ensure resolution readiness.

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FursaFursa
GovCIO
GovCIO
1 day ago

System Administrator / Software Analyst

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Last checked: 2 hours agoStatus: Live

Job Summary

Support US Coast Guard IPSS contract needs by administering enterprise systems and troubleshooting hardware, software, and network issues. Serve as the primary user contact, documenting and logging incidents in a trouble-ticket system while diagnosing root causes and implementing fixes. Install and configure software, maintain system documentation and procedures, and escalate recurring issues to Tier 3+ support. Guide users through product/system usage and follow up to ensure resolution readiness.
Location: St. Louis
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot technical issues involving hardware, software, and network problems for users.
  • •Ask diagnostic questions, run diagnostics, identify root causes, and implement solutions.
  • •Serve as primary user contact, documenting and logging all calls and issues in a trouble ticketing system.
  • •Escalate significant or recurring issues to Tier 3 or higher support teams.
  • •Install and configure software, maintain system documentation, and walk users through product/system usage with follow-up communication.

Pay and Benefits

Salary: USD 72,000 - 85,000 annually

Key Requirements

  • •High school plus 9+ years (or commensurate experience).
  • •Current DoD 8570 IAT Level I certification required.
  • •Active Secret clearance required.
  • •Proficiency in Windows and Microsoft applications (Outlook, TEAMS, OneDrive) plus Microsoft Application Suite.
  • •Knowledge of EDMS, Active Directory, and SharePoint, with ability to diagnose and resolve technical problems.
Experience:9+ yearsDefenseGovernment contractsU.S. Coast Guard
Education:High School
Skills:Verbal communicationWritten communicationProblem-solvingPatienceTeamwork
Certifications:DoD 8570 IAT Level I
Tech Stack:WindowsOutlookTEAMSOneDriveAdobeMicrosoft Application SuiteEDMSActive DirectorySharePointTrouble ticketing systemServiceNowSNOW

Eligibility

Security Clearance:Active Secret

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn