19 hours ago

IT End User Support - Banking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Reposted: first listed 3 days ago

Job Summary

Provide end-user IT support for banking users across desktops, laptops, printers, mobile devices, meeting room/AV, and Teams Rooms, resolving hardware, software, OS, application, and connectivity issues within SLA. Serve as first point of contact through phone, email, walk-ins, and ticketing; troubleshoot, escalate, and support banking operations and VIP/stakeholder users. Administer Active Directory and Microsoft 365 (Intune, Exchange) and handle onboarding/offboarding, password resets, mailbox support, and workstation setup.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Mid level

Key Responsibilities

•Provide onsite/remote end-user support for desktops, laptops, printers, mobile devices, peripherals, meeting rooms/AV, and Teams Rooms; resolve issues within SLA.
•Serve as first point of contact via phone, email, walk-ins, and ticketing; log, troubleshoot, and escalate incidents as needed.
•Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users, and senior management while meeting security and audit requirements.
•Administer users and permissions in Active Directory and Microsoft 365 (Intune, Exchange); support Outlook/Teams/OneDrive/SharePoint, handle password resets, mailbox support, onboarding/offboarding, and workstation setup.
•Maintain IT asset/license inventory and manage audits, replacements, disposal, warranty claims, and ITSM ticket tracking/knowledge base updates.

Key Requirements

•Experience with Windows OS administration, configuration, imaging, and troubleshooting.
•Familiarity with banking applications and strong customer service skills.
•Hands-on administration of Active Directory and server administration.
•Knowledge of Microsoft 365, including Intune, Exchange, Outlook, Teams, OneDrive, and SharePoint.
•Ability to work rotational shifts with on-call and emergency response availability.

Experience:Banking

Skills:Customer serviceCommunicationTroubleshootingAnalytical thinkingWorks independently

Languages:English

Tech Stack:Windows OSMicrosoft 365Active DirectoryIntuneKasperskyMicrosoft DefenderTCP/IPDNSDHCPSwitchesWi-FiExchangeOutlookTeamsOneDriveSharePointTeams RoomsVPNITSM

Company Brief

VAM Systems

Provides product engineering and software development services across embedded systems, IoT, cloud, AI, and digital transformation for enterprises in automotive, healthcare, industrial, and consumer electronics sectors.

Industry: Professional Services

Website

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VAM Systems

19 hours ago

IT End User Support - Banking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Reposted: first listed 3 days ago

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Mid level

Key Responsibilities

•Provide onsite/remote end-user support for desktops, laptops, printers, mobile devices, peripherals, meeting rooms/AV, and Teams Rooms; resolve issues within SLA.
•Serve as first point of contact via phone, email, walk-ins, and ticketing; log, troubleshoot, and escalate incidents as needed.
•Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users, and senior management while meeting security and audit requirements.
•Administer users and permissions in Active Directory and Microsoft 365 (Intune, Exchange); support Outlook/Teams/OneDrive/SharePoint, handle password resets, mailbox support, onboarding/offboarding, and workstation setup.
•Maintain IT asset/license inventory and manage audits, replacements, disposal, warranty claims, and ITSM ticket tracking/knowledge base updates.

Key Requirements

•Experience with Windows OS administration, configuration, imaging, and troubleshooting.
•Familiarity with banking applications and strong customer service skills.
•Hands-on administration of Active Directory and server administration.
•Knowledge of Microsoft 365, including Intune, Exchange, Outlook, Teams, OneDrive, and SharePoint.
•Ability to work rotational shifts with on-call and emergency response availability.

Experience:Banking

Skills:Customer serviceCommunicationTroubleshootingAnalytical thinkingWorks independently

Languages:English

Tech Stack:Windows OSMicrosoft 365Active DirectoryIntuneKasperskyMicrosoft DefenderTCP/IPDNSDHCPSwitchesWi-FiExchangeOutlookTeamsOneDriveSharePointTeams RoomsVPNITSM

Company Brief

VAM Systems

Industry: Professional Services

Website