Training Manager | Collections Campaign

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Education & TrainingEducation: bachelorsSkills: ["Coaching","Communication","Process improvement","Strategic thinking","Leadership"]

Lead and oversee delivery of training and nesting operations for a collections campaign, coaching a team of 6–10 trainers and Training Specialists. Deliver soft and technical skills training, supervise classroom and nesting interactions, and monitor participant performance against KPIs. Create and review action plans to improve training delivery, manage resource planning, and prepare accurate internal and external reports. Engage regularly with clients and learners and train classes as needed.

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FursaFursa
Sutherland
Sutherland
2 days ago

Training Manager | Collections Campaign

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and oversee delivery of training and nesting operations for a collections campaign, coaching a team of 6–10 trainers and Training Specialists. Deliver soft and technical skills training, supervise classroom and nesting interactions, and monitor participant performance against KPIs. Create and review action plans to improve training delivery, manage resource planning, and prepare accurate internal and external reports. Engage regularly with clients and learners and train classes as needed.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Observe and review training delivery, coaching and developing trainers, and supervising training and nesting operations.
  • •Supervise and manage a team of 6–10 trainers/Training Specialists (T-Specs).
  • •Provide coaching and guidance to T-Specs on curriculum delivery methods and calibration to client qualitative standards.
  • •Assess and monitor participant and class performance against KPIs during nesting/classroom.
  • •Prepare internal and external reports, plan training resourcing (weekly/bi-weekly/monthly), and develop analysis & action plans to improve delivery.

Key Requirements

  • •5 years of strong collections background as a trainer, with 2–3 years collections background as a Training Manager.
  • •At least 5 to 6 years of training experience in a contact center environment, including 3 years as a people manager.
  • •Bachelor’s degree in any field (major in Education or Communication preferred).
  • •Excellent working knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook).
  • •Strong English verbal and written communication skills.
Experience:CollectionsContact centerPeople management
Education:Bachelor's in Education or Communication
Skills:CoachingCommunicationProcess improvementStrategic thinkingLeadership
Languages:English (US)
Tech Stack:Microsoft OfficeExcelPowerPointWordOutlook

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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