4 weeks ago

Product Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 59 minutes agoStatus: Live

Job Summary

Provide expert technical product support to Box customers and internal teams, troubleshoot issues across multiple channels, and act as the voice of the customer to Product and Engineering. Collaborate with Customer Success, Software Engineers, and other teams to improve service quality, share learnings, and enable customers to maximize value from Box products.

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Become a technical expert on a product domain of the Box product suite and rapidly grow technical and product knowledge overtime.
•Engage on customer-facing activities, such as product troubleshooting and providing support to enhance their use of the Box product.
•Gain insights into how our largest customers utilize Box on a daily basis, becoming the voice of the customer for Product and Engineering Teams.
•Collaborate directly with internal teams such as Customer Success Managers, Software Engineers, Implementation Consultants, Solutions Engineers, Security Operations, Release Management, and Product Managers to optimize our service.
•Develop both technically and professionally through these internal connections.

Pay and Benefits

Salary: USD 45,000 - 50,000 annually

Equity and Bonus:Equity

Key Requirements

•BA/BS degree or equivalent work experience

Experience:1+ yearsSaaSEnterprise software

Skills:CommunicationProblem-solvingTeamworkTroubleshootingCustomer enablement

Languages:English

Company Brief

Box

Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Redwood City, United States

Founded: 2005

Website LinkedIn

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