Zurich Insurance

13 hours ago

Tracking Insight Manager Relationship 80-100%, Temporary 12 months (Zürich, CH)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead global customer, market, and brand insights by owning continuous brand tracking and Relationship NPS studies that inform decisions across 20+ markets. Coordinate study planning, delivery, and evolution with local markets and agencies, apply AI to improve data processing and reporting, and translate findings into actionable recommendations for senior stakeholders. Manage program technical quality across questionnaires, sampling, weighting, and data uploads while maintaining a data hosting platform to democratize insights.

Location: Zurich

Workplace: Onsite

Employment Type: Contract · 12 months

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Act as a customer champion by raising awareness and providing guidance/training on key dimensions and program insights.
•Own global continuous and ad hoc Relationship NPS studies, ensuring smooth delivery of robust KPIs into the business.
•Apply AI and emerging technologies to improve efficiency in data processing, synthesis, and reporting.
•Define, evolve, and conduct global studies by coordinating across markets and partnering with research agencies.
•Analyze feedback to derive and present insights to stakeholders, and translate results into actionable recommendations (including workshops).

Travel: Low travel

Key Requirements

•Bachelor’s or master’s degree and 5+ years managing insights-to-actions programs.
•Expertise in customer research, ideally with solid experience in NPS and/or brand tracking methodology.
•Experience applying AI tools in a research/insight context (e.g., verbatim analysis, automated reporting, cross-market synthesis).
•Program management skills to build and drive studies across 19+ markets, including study set-up, sampling strategy, execution, and reporting.
•Ability to analyze large datasets using Excel and SPSS for ad-hoc analyses aligned to stakeholder needs.

Experience:5+ yearsCustomer researchNPSBrand trackingInsurance

Education:Bachelor's in business studies/administration, research, data science, psychology, behaviour science, customer or change management

Skills:Data analysisInsights writingCommunicationWorkshop facilitationProgram coordination

Languages:English

Tech Stack:AIExcelSPSS

Company Brief

Zurich Insurance

Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 1872

Glassdoor: 3.7

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Zurich Insurance

13 hours ago

Tracking Insight Manager Relationship 80-100%, Temporary 12 months (Zürich, CH)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Zurich

Workplace: Onsite

Employment Type: Contract · 12 months

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Act as a customer champion by raising awareness and providing guidance/training on key dimensions and program insights.
•Own global continuous and ad hoc Relationship NPS studies, ensuring smooth delivery of robust KPIs into the business.
•Apply AI and emerging technologies to improve efficiency in data processing, synthesis, and reporting.
•Define, evolve, and conduct global studies by coordinating across markets and partnering with research agencies.
•Analyze feedback to derive and present insights to stakeholders, and translate results into actionable recommendations (including workshops).

Travel: Low travel

Key Requirements

•Bachelor’s or master’s degree and 5+ years managing insights-to-actions programs.
•Expertise in customer research, ideally with solid experience in NPS and/or brand tracking methodology.
•Experience applying AI tools in a research/insight context (e.g., verbatim analysis, automated reporting, cross-market synthesis).
•Program management skills to build and drive studies across 19+ markets, including study set-up, sampling strategy, execution, and reporting.
•Ability to analyze large datasets using Excel and SPSS for ad-hoc analyses aligned to stakeholder needs.

Experience:5+ yearsCustomer researchNPSBrand trackingInsurance

Education:Bachelor's in business studies/administration, research, data science, psychology, behaviour science, customer or change management

Skills:Data analysisInsights writingCommunicationWorkshop facilitationProgram coordination

Languages:English

Tech Stack:AIExcelSPSS

Company Brief

Zurich Insurance

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 1872

Glassdoor: 3.7

Website LinkedIn