Senior Customer Service Advisor

Oversee customer ordering and order management from receipt through delivery, acting as the main customer-facing contact. Handle day-to-day account relationships, execute company processes for orders, returns, cancellations, complaints, quotes, and documentation requests, and resolve issues using escalation protocols. Track and improve service metrics and maintain accurate data. Serve as a subject matter expert on systems and processes, perform user acceptance testing as needed, and collaborate with internal stakeholders to ensure timely, accurate fulfillment.