Senior Customer Service Advisor

Huntsman
Costa Rica
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-4 yearsEducation: bachelorsSkills: ["Multitasking","Independent decision-making","Accurate data entry","Proactive problem-solving","Stakeholder communication"]

Oversee customer ordering and order management from receipt through delivery, acting as the main customer-facing contact. Handle day-to-day account relationships, execute company processes for orders, returns, cancellations, complaints, quotes, and documentation requests, and resolve issues using escalation protocols. Track and improve service metrics and maintain accurate data. Serve as a subject matter expert on systems and processes, perform user acceptance testing as needed, and collaborate with internal stakeholders to ensure timely, accurate fulfillment.

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FursaFursa
Huntsman
Huntsman
2 months ago

Senior Customer Service Advisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Oversee customer ordering and order management from receipt through delivery, acting as the main customer-facing contact. Handle day-to-day account relationships, execute company processes for orders, returns, cancellations, complaints, quotes, and documentation requests, and resolve issues using escalation protocols. Track and improve service metrics and maintain accurate data. Serve as a subject matter expert on systems and processes, perform user acceptance testing as needed, and collaborate with internal stakeholders to ensure timely, accurate fulfillment.
Location: Costa Rica
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage day-to-day relationships and orders for identified customer accounts, ensuring timely, accurate customer service.
  • •Execute required company/department processes for customer orders, issues, product returns, order cancellations, complaints, quotes, documentation requests, same-day order entry, and data maintenance.
  • •Resolve customer/account issues in a timely manner using alternate escalation protocols and proper application of business rules.
  • •Maintain and contribute to customer service metrics and KPIs, including order entry timing, confirmations, changes, and cancellations.
  • •Act as a subject matter expert on systems and processes and perform user acceptance testing as required.

Key Requirements

  • •Bachelor’s degree preferable in a quantitative field (business, economics, logistics, foreign trade, finance, engineering, etc.) or equivalent via 5+ years of overall experience.
  • •Minimum 3-4 years of experience in Order Management, Customer Service, Sales, Finance, procurement, Logistics, or Supply Chain roles.
  • •English and Spanish written and spoken proficiency.
  • •Good knowledge of IT software; SAP experience is preferred.
  • •Strong ability to multitask, prioritize workload, communicate clearly, and handle accurate data entry.
Experience:3-4 yearsOrder managementCustomer serviceProcurementLogisticsSupply chainGlobal organizations
Education:Bachelor's
Skills:MultitaskingIndependent decision-makingAccurate data entryProactive problem-solvingStakeholder communication
Languages:EnglishSpanish
Tech Stack:SAPCRMIT software

Eligibility

Visa:US VISA
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntsman
Huntsman is a global manufacturer of differentiated and specialty chemicals used in industries such as construction, textiles, automotive, and consumer products. It develops and supplies performance materials, polyurethanes, and advanced chemical solutions worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: The Woodlands, United States
Founded: 1970
WebsiteLinkedIn