ERP Video On-Demand Streaming Account (Malaysia)

Sutherland
Malaysia
Workplace: OnsiteFull timeFunction: Creative Production (Video/Audio/Photo)Skills: ["Communication"]

Provide frontline customer support for the ERP Video On-Demand Streaming Account in Malaysia by handling queries via chat and email, becoming a product expert to offer the best solutions, and delivering high-quality service to clients. Stay active on social media to understand customer concerns and relay insights to improve support for a telecom-focused project.

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Sutherland
Sutherland
2 years ago

ERP Video On-Demand Streaming Account (Malaysia)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide frontline customer support for the ERP Video On-Demand Streaming Account in Malaysia by handling queries via chat and email, becoming a product expert to offer the best solutions, and delivering high-quality service to clients. Stay active on social media to understand customer concerns and relay insights to improve support for a telecom-focused project.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Creative Production (Video/Audio/Photo)
Seniority: Entry level

Key Responsibilities

  • •Manage customer’s queries via chat and email.
  • •Become a product expert who helps customers for the best solution.
  • •Delivery of high-end customer service to clients
  • •Should be active on Social media so can understand the customer’s concerns.

Key Requirements

  • •Basic understanding of PC & mobile device troubleshooting
  • •Email and social media support experience
  • •1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred
  • •Proficient in English and Bahasa Malaysia
Experience:Information technology and services
Skills:Communication
Languages:EnglishMalay

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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