Customer Success Manager, Scaled Accounts

Asana
Tokyo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Customer centricity","Self-motivation","Prioritization","Bias for action"]

Partner with scaled accounts in Japan to drive adoption, retention, and satisfaction through time-bound 1:1 and scalable engagements. Consult customers on change management, run design workshops, and deliver strategic business reviews to maximize long-term value realization. Co-create CS strategies with the Scaled CS team, collaborate with Sales, Renewals, Support, and Finance to address risks and issues, and share customer voice with Product and business leaders.

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FursaFursa
Asana
Asana
20 hours ago

Customer Success Manager, Scaled Accounts

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Partner with scaled accounts in Japan to drive adoption, retention, and satisfaction through time-bound 1:1 and scalable engagements. Consult customers on change management, run design workshops, and deliver strategic business reviews to maximize long-term value realization. Co-create CS strategies with the Scaled CS team, collaborate with Sales, Renewals, Support, and Finance to address risks and issues, and share customer voice with Product and business leaders.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Work with Asana customers across industries and functions in Japan through time-bound 1:1 and scalable engagements.
  • •Drive customer outcomes by consulting on change management, leading design workshops, and delivering strategic business reviews.
  • •Empower customers to become self-sufficient Asana champions focused on long-term value realization and retention.
  • •Co-create engagement strategies and plays with the Scaled CS team to maximize tactics across a broad customer base.
  • •Partner cross-functionally with Sales, Renewals, Support, and Finance to identify risks, resolve issues, and surface expansion opportunities while sharing customer feedback with Product and business leaders.

Key Requirements

  • •3+ years of success in an Account Management or Customer Success role.
  • •Customer-centric approach with a dedication to ensuring customer success and advocating for customer needs.
  • •Strong communication skills to engage confidently with diverse audiences, including customer executives, via email, phone, and in person.
  • •Ability to learn and leverage AI tools and emerging technologies to enhance productivity, collaboration, or decision-making.
  • •Native or professional fluency in Japanese, with business-level English proficiency.
Experience:3+ years
Skills:CommunicationCustomer centricitySelf-motivationPrioritizationBias for action
Languages:JapaneseEnglish
Tech Stack:AI tools

Company Brief

Asana
Asana provides a work management platform that helps teams coordinate, track, and manage tasks, projects, and workflows. It offers collaboration, task tracking, automation, and reporting tools for organizations of all sizes.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor