Technical Support Manager

Lead the delivery of product and technical support for customers operating Flight Simulator Training Devices (FSTDs). Serve as the primary interface to diagnose and troubleshoot software and hardware issues with customers and end-users, track problems to resolution, and grow technical familiarity for faster diagnostics. Manage a technical support portal, coordinate in-service product issues with engineering delivery and programme managers, and travel periodically across European customer sites to handle urgent simulator AOG situations.