Client Risk Analyst I

Interactive Brokers Group
Hong Kong
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceExperience: 2+ yearsSkills: ["Analytical thinking","Ownership","Customer communication","Process improvement","Technical reasoning"]

Serve as a liaison to Asia-Pacific institutional clients, helping maintain long-term relationships through high-touch service. Triage and respond to client inquiries via ticket, phone, email, and live chat, and investigate trade- and account-related issues such as execution, order routing, trade busts, and position liquidation. Meet clients to understand their needs, introduce relevant services and workflows, and recommend process improvements based on technical issue patterns.

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FursaFursa
Interactive Brokers Group
Interactive Brokers Group
2 months ago

Client Risk Analyst I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 days agoStatus: Live

Job Summary

Serve as a liaison to Asia-Pacific institutional clients, helping maintain long-term relationships through high-touch service. Triage and respond to client inquiries via ticket, phone, email, and live chat, and investigate trade- and account-related issues such as execution, order routing, trade busts, and position liquidation. Meet clients to understand their needs, introduce relevant services and workflows, and recommend process improvements based on technical issue patterns.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Entry level

Key Responsibilities

  • •Respond to client inquiries via ticket, telephone, email, and live chat.
  • •Investigate account management and trade-related issues including execution, order routing, trade busts, and position liquidation.
  • •Meet with institutional clients to identify needs and introduce appropriate services and workflow solutions.
  • •Analyze wide-scale service issues at a detailed technical level and recommend process improvements.
  • •Support long-term client relationship building as the company expands its global product offering.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalAnnual LeaveMeal Allowance

Key Requirements

  • •Minimum 2 years’ experience in a relevant area.
  • •Strong product knowledge across equities, options, futures, and FX.
  • •Excellent written and spoken English and Chinese (Mandarin preferred).
  • •Experience in middle/back office operations, compliance, electronic trading, and/or fund administration.
  • •HKSI Paper 1 (Type 1, 2, and 3) or FINRA Series 7 license (or ability to obtain).
Experience:2+ yearsFinancial servicesElectronic tradingEquitiesOptionsFuturesForeign exchange (FX)ComplianceFund administrationMiddle/back office operations
Skills:Analytical thinkingOwnershipCustomer communicationProcess improvementTechnical reasoning
Licenses:HKSI Paper 1 (Type 1, 2, and 3)FINRA Series 7
Languages:EnglishChinese (Mandarin)
Tech Stack:Microsoft WordMicrosoft ExcelBloombergUNIXLive chatTicketing

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn