Beumer Group

4 months ago

Customer Support Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Coordinate and manage engineering client customer support, turning technical issues into solutions. Act as the central hub for service responses, communicating with the service team and customers, handling inquiries, orders, and data in CRM, while collaborating with Engineering, Sales, PM, and Logistics to ensure fast resolution and continuous improvement.

Location: Czech Republic

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Ensuring professional and friendly communication via phone, email, and chat towards our customers and partners
•Providing information about products/services, and resolving routine as well as complex inquiries, technical issues, and complaints
•Receiving, verifying, and processing orders, changes, and requests into the internal system
•Managing and updating data within the CRM and other internal company tools
•Working closely with the Engineering, Sales, Project Management team, and Logistics departments to ensure fast and efficient resolution of customer cases

Pay and Benefits

Perks:Meal Allowance

Key Requirements

•Secondary or University degree in Mechanical Engineering or a similar technical field (a significant advantage)
•Excellent verbal and written communication skills with a professional approach in Czech language and English is a must
•Active knowledge of English (minimum B2) for communication with international partners, suppliers, and customers
•Strong organizational abilities, independence, and reliability
•Ability to effectively manage multiple tasks simultaneously

Experience:Industrial automation

Education:Bachelor's

Skills:CommunicationOrganizationMultitaskingProblem-solvingCustomer service

Languages:CzechEnglish

Tech Stack:MS OfficeSAP B1SAP C4CCAD

Company Brief

Beumer Group

Designs, manufactures and services intralogistics systems including conveying, loading, palletising, packaging and sortation solutions for industries such as logistics, cement, mining and food processing worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Beckum, Germany

Founded: 1935

Website LinkedIn

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Beumer Group

4 months ago

Customer Support Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Czech Republic

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Ensuring professional and friendly communication via phone, email, and chat towards our customers and partners
•Providing information about products/services, and resolving routine as well as complex inquiries, technical issues, and complaints
•Receiving, verifying, and processing orders, changes, and requests into the internal system
•Managing and updating data within the CRM and other internal company tools
•Working closely with the Engineering, Sales, Project Management team, and Logistics departments to ensure fast and efficient resolution of customer cases

Pay and Benefits

Perks:Meal Allowance

Key Requirements

•Secondary or University degree in Mechanical Engineering or a similar technical field (a significant advantage)
•Excellent verbal and written communication skills with a professional approach in Czech language and English is a must
•Active knowledge of English (minimum B2) for communication with international partners, suppliers, and customers
•Strong organizational abilities, independence, and reliability
•Ability to effectively manage multiple tasks simultaneously

Experience:Industrial automation

Education:Bachelor's

Skills:CommunicationOrganizationMultitaskingProblem-solvingCustomer service

Languages:CzechEnglish

Tech Stack:MS OfficeSAP B1SAP C4CCAD

Company Brief

Beumer Group

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Beckum, Germany

Founded: 1935

Website LinkedIn