Business Continuity Associate

dLocal
Montevideo, Buenos Aires
Workplace: HybridFull timeFunction: Design (Product/UX/UI/Visual)Experience: 2+ yearsEducation: bachelorsSkills: ["Troubleshooting","Root-cause analysis","Stakeholder management","Communication","High attention to detail"]

Own the local execution of the Operations team by triaging and resolving daily operational incidents affecting merchants and customers. Leverage market expertise and time-zone alignment to protect the merchant experience through clear stakeholder updates, direct engagement with processors and partners, and hands-on support during go-lives and hypercare. Document incidents and root causes (e.g., in Jira) and feed learnings back to improve partner and internal operations.

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FursaFursa
dLocal
dLocal
3 days ago

Business Continuity Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the local execution of the Operations team by triaging and resolving daily operational incidents affecting merchants and customers. Leverage market expertise and time-zone alignment to protect the merchant experience through clear stakeholder updates, direct engagement with processors and partners, and hands-on support during go-lives and hypercare. Document incidents and root causes (e.g., in Jira) and feed learnings back to improve partner and internal operations.
Location: Montevideo, Buenos Aires
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Triage, own, and resolve operational incidents end-to-end with clear, timely stakeholder updates.
  • •Engage directly with processors and partners to manage day-to-day operations, escalate issues, and remove blockers.
  • •Provide hands-on merchant support and go-live readiness (credentials, testing, required tasks), including hypercare during launches.
  • •Serve as a key point of contact for CS/AM operational enablement and troubleshooting.
  • •Conduct root-cause analysis, document incidents and resolutions (e.g., in Jira), and share learnings with teams and partners.

Pay and Benefits

Perks:Annual BonusSocial BudgetHouse Rental

Key Requirements

  • •2–4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations.
  • •Familiarity with payment operations and ecosystem (processors, acquirers, APMs, card schemes; credentials, SLAs, settlements/reconciliations).
  • •Strong troubleshooting and root-cause analysis with the ability to coordinate across internal teams and external partners.
  • •Excellent communication and stakeholder management; customer-centric and calm under pressure.
  • •Proficiency with Excel/Sheets and ticketing/documentation tools (e.g., Jira), with an analytical mindset.
Experience:2+ yearsPaymentsFintechIncident managementMerchant operations
Education:Bachelor's
Skills:TroubleshootingRoot-cause analysisStakeholder managementCommunicationHigh attention to detail
Languages:English
Tech Stack:ExcelGoogle SheetsJira

Company Brief

dLocal
Provides cross-border payments and financial infrastructure enabling global merchants to collect payments, manage payouts, and reconcile transactions across emerging markets through a unified payments platform.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montevideo, Uruguay
Founded: 2016
WebsiteLinkedIn