Customer Success Manager

Box
San Francisco, Redwood City
Workplace: HybridFull timeUSD 86,500 - 108,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Relationship management","Communication","Problem-solving","Operational rigor","Growth mindset"]

Own a curated book of West-region SMB accounts, building trusted partnerships that drive Box adoption, renewal, and expansion. Lead discovery, value reviews, and product demos that connect business goals to measurable outcomes. Maintain operational rigor by forecasting renewals, tracking account health, and executing proactive playbooks. Collaborate cross-functionally to remove roadblocks and surface portfolio insights to improve territory planning and processes.

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FursaFursa
Box
Box
2 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own a curated book of West-region SMB accounts, building trusted partnerships that drive Box adoption, renewal, and expansion. Lead discovery, value reviews, and product demos that connect business goals to measurable outcomes. Maintain operational rigor by forecasting renewals, tracking account health, and executing proactive playbooks. Collaborate cross-functionally to remove roadblocks and surface portfolio insights to improve territory planning and processes.
Location: San Francisco, Redwood City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a book of West region SMB accounts and build trusted partnerships that drive adoption, renewal, and growth.
  • •Lead discovery, value reviews, and product demos that tie business goals to clear outcomes.
  • •Maintain operational rigor across systems by forecasting renewals, tracking account health, and prioritizing actions based on signals.
  • •Build account plans, identify risks and opportunities, and execute proactive playbooks to improve customer value.
  • •Collaborate cross-functionally to remove roadblocks and surface portfolio insights to influence territory planning and process improvements.
Travel: Low travel

Pay and Benefits

Salary: USD 86,500 - 108,000 annually
Equity and Bonus:Equity

Key Requirements

  • •2+ years of customer success, account management, or related client-facing experience managing a book of business.
  • •Proven ownership and proactive problem-solving that led to measurable customer outcomes.
  • •Strong relationship management and communication skills, including comfort leading demos and executive conversations.
  • •Operational rigor with experience navigating business systems for forecasting and health tracking.
  • •Comfort managing a mixed SMB portfolio and prioritizing impact across multiple accounts.
Experience:2+ years
Skills:Relationship managementCommunicationProblem-solvingOperational rigorGrowth mindset

Company Brief

Box
Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2005
WebsiteLinkedIn