Senior Account Manager

Aurora Solar
London
Workplace: HybridFull timeGBP 76,400 - 103,400 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship building","Strategic planning","Commercial negotiation","Data-driven decision-making","Cross-functional collaboration"]

Own and grow a European portfolio of Aurora customers by driving retention, product adoption, and expansion. Lead renewals and commercial negotiations, build strategic account plans, and identify upsell/cross-sell opportunities. Use product usage data and UV metrics to forecast growth, flag churn risk, and run executive business reviews aligned on ROI and adoption milestones. Work closely with Sales Engineering, Implementation, Product, and Marketing to deliver a seamless customer experience.

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FursaFursa
Aurora Solar
Aurora Solar
2 days ago

Senior Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own and grow a European portfolio of Aurora customers by driving retention, product adoption, and expansion. Lead renewals and commercial negotiations, build strategic account plans, and identify upsell/cross-sell opportunities. Use product usage data and UV metrics to forecast growth, flag churn risk, and run executive business reviews aligned on ROI and adoption milestones. Work closely with Sales Engineering, Implementation, Product, and Marketing to deliver a seamless customer experience.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and grow a portfolio of customers across Europe, driving retention, adoption, and expansion across Aurora and HelioScope.
  • •Lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures.
  • •Develop and execute strategic account plans with customer stakeholders to achieve measurable usage growth and partnership value.
  • •Build pipeline through proactive outreach and marketing-qualified leads, identifying upsell and cross-sell opportunities.
  • •Use product usage data and UV metrics to forecast expansion, flag churn risk, and conduct executive business reviews aligned on goals and ROI.

Pay and Benefits

Salary: GBP 76,400 - 103,400 annually
Equity and Bonus:Equity
Perks:Paid LeaveParental LeaveHealth InsuranceRemote Work

Key Requirements

  • •5+ years of experience in account management, customer success, or sales within SaaS, energy technology, or a related field.
  • •A proven track record of growing a customer portfolio through renewals, upsells, and cross-sells.
  • •Strong commercial acumen, including experience negotiating contracts, renewals, and pricing structures.
  • •Experience using data and customer insights to drive adoption, identify risk, and develop account growth strategies.
  • •Professional proficiency in English; German or French language skills are a strong plus for core European markets.
Experience:5+ yearsSaaSEnergy technologySolarClean energyClimate tech
Skills:Relationship buildingStrategic planningCommercial negotiationData-driven decision-makingCross-functional collaboration
Languages:EnglishGermanFrench
Tech Stack:SalesforceCRMHelioScopeAurora platform

Company Brief

Aurora Solar
Builds cloud-based software for solar designers and installers to model, design, and sell photovoltaic projects using aerial imagery, performance modeling, and workflow automation for residential and commercial solar businesses.
Industry: Solar Energy
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
Glassdoor
Glassdoor: 3.3
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