Operations Associate - Managed Support (Includes Weekend Rotation)

Stripe
Mexico City
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Communication","Analytical thinking","Problem solving","Organizational skills","Cross-team collaboration"]

Join Stripe’s Mexico City team within the Stripe Delivery Centers to troubleshoot and resolve external user issues at scale. You’ll analyze operational processes, drive process improvements to enhance user experience, and collaborate closely with other teams to support new products and features. This front-line role helps scale a new operational capability, offers learning across Stripe’s operations, and includes a weekend rotation schedule.

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Stripe
Stripe
2 days ago

Operations Associate - Managed Support (Includes Weekend Rotation)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Join Stripe’s Mexico City team within the Stripe Delivery Centers to troubleshoot and resolve external user issues at scale. You’ll analyze operational processes, drive process improvements to enhance user experience, and collaborate closely with other teams to support new products and features. This front-line role helps scale a new operational capability, offers learning across Stripe’s operations, and includes a weekend rotation schedule.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Troubleshoot and solve external user issues.
  • •Analyze processes and instigate changes to help scale operations and improve user experience.
  • •Collaborate with other Stripe teams to improve product offerings and messaging.
  • •Gain insights into how thousands of businesses on Stripe scale and operate.
  • •Partner with global operations specialists or business process owners to run critical workflows.

Key Requirements

  • •A user-first mindset and energy for solving difficult problems.
  • •Excellent written and verbal communication skills.
  • •Strong analytical thinking and problem-solving skills.
  • •Prior experience in customer service or internal/external user-facing operations.
  • •Ability to work in an in-office environment with strong cross-team collaboration.
Experience:Customer serviceOperationsUser supportProcess improvement
Skills:CommunicationAnalytical thinkingProblem solvingOrganizational skillsCross-team collaboration

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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