Guest Service Executive (Oman, OM)

Power International Holding
Oman
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: certificationSkills: ["Interpersonal skills","Communication","Time management","Organizational skills","Leadership","Resilience","Quality","Cultural sensitivity","Brand engagement","Agility","Guest relations"]

Own the end-to-end guest experience at the hotel: manage check-in/check-out, handle reservations and guest requests, coordinate room assignments, and resolve complaints promptly and professionally. Promote hotel services and upsell amenities, provide concierge recommendations, and act as a liaison with other departments to ensure seamless service. Support billing inquiries, collect feedback to improve operations, assist VIP/returning guests, and follow safety/security and hotel emergency protocols.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Power International Holding
Power International Holding
4 days ago

Guest Service Executive (Oman, OM)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own the end-to-end guest experience at the hotel: manage check-in/check-out, handle reservations and guest requests, coordinate room assignments, and resolve complaints promptly and professionally. Promote hotel services and upsell amenities, provide concierge recommendations, and act as a liaison with other departments to ensure seamless service. Support billing inquiries, collect feedback to improve operations, assist VIP/returning guests, and follow safety/security and hotel emergency protocols.
Location: Oman
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Build and maintain positive relationships with guests to enhance their experience.
  • •Facilitate smooth check-in/check-out, handle guest inquiries, and resolve complaints and issues promptly and professionally.
  • •Coordinate room assignments, manage reservations (including modifications and cancellations), and fulfill guest requests for amenities or arrangements.
  • •Provide concierge services and personalized support for VIP and repeat guests, including recommendations and event coordination.
  • •Act as a liaison across hotel departments, handle billing inquiries and payments, collect/analyze guest feedback, and follow safety/security and emergency response protocols.

Key Requirements

  • •Manage guest stays by supporting smooth check-in/check-out, reservations, and guest requests.
  • •Coordinate room assignments and confirm reservation modifications or cancellations based on preferences and availability.
  • •Resolve guest issues and complaints promptly and professionally, including crisis situations with composure.
  • •Provide concierge services, recommendations, and personalized amenities for VIP and repeat guests.
  • •Use ERP tools (SAP functional skills preferred/required) and have strong communication, time management, and organizational skills.
  • •Minimum 5 years working experience; 3 years relevant experience; 2 years GCC experience is a plus.
Experience:5+ yearsGCC
Education:Certification / Diploma
Skills:Interpersonal skillsCommunicationTime managementOrganizational skillsLeadershipResilienceQualityCultural sensitivityBrand engagementAgilityGuest relations
Tech Stack:SAPERPFront Desk Operations

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website