Junior Customer Representative with German

U.S. Bancorp
Poland
Workplace: RemoteContractFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer focus","Attention to detail","Collaboration","Procedural compliance"]

Support customers from German-speaking markets by handling inquiries about accounts, cards, payments, and transactions via phone and written channels. Resolve standard issues using established procedures, document interactions accurately in internal systems, and coordinate with internal teams to ensure timely case resolution. Deliver a friendly, professional customer experience while building knowledge of banking products through training and continuous support.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
3 days ago

Junior Customer Representative with German

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Support customers from German-speaking markets by handling inquiries about accounts, cards, payments, and transactions via phone and written channels. Resolve standard issues using established procedures, document interactions accurately in internal systems, and coordinate with internal teams to ensure timely case resolution. Deliver a friendly, professional customer experience while building knowledge of banking products through training and continuous support.
Location: Poland
Workplace: Remote
Employment Type: Contract
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Support customers in German (and English internally) via phone and written channels.
  • •Answer customer inquiries related to accounts, cards, payments and transactions.
  • •Resolve standard customer issues according to procedures.
  • •Accurately document customer interactions in internal systems.
  • •Cooperate with internal teams to ensure timely resolution of cases and provide a professional customer experience.

Key Requirements

  • •Very good German (C1/C2) in both written and spoken communication.
  • •Communicative English (B1/B2) in both written and spoken communication.
  • •Secondary education (students or graduates welcome).
  • •Strong communication skills and customer focus.
  • •Ability to work with systems and follow procedures; willingness to develop knowledge of banking products.
Experience:BankingFinancial services
Skills:CommunicationCustomer focusAttention to detailCollaborationProcedural compliance
Languages:GermanEnglish

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
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