1 day ago

Saas Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own the customer success lifecycle for agency clients: contact and onboard new accounts quickly, run pre-meeting audits, and lead onboarding calls via Google Meet. Help clients navigate the dashboard, assistant settings, local pages, and white-label reporting, while keeping organized documentation in Google Drive. Audit accounts for growth opportunities, support clients during business hours, escalate technical bugs, and report expansion and churn risks to the Sales Manager.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Contact new agency accounts within one business day and follow up within 24 hours if unacknowledged.
•Run pre-meeting audits (locations, trade area sizing, keyword selections, ranking maps) before onboarding calls.
•Lead onboarding calls via Google Meet to guide agencies through dashboard navigation, assistant settings, local pages, white-label reporting, and website/Facebook integrations.
•Provide frontline support during business hours: answer software questions, troubleshoot setup, and train clients.
•Escalate technical bugs to the tech team with screenshots/account details, and report expansion opportunities, uncompleted onboardings, and churn risks to the Sales Manager.

Pay and Benefits

Salary: PHP 65,000 - 75,000 monthly

Perks:Paid TrainingRemote WorkHoliday PayOvertime Pay

Key Requirements

•Manage client relationships through account management, communication, and relationship building.
•Understand Local SEO and Google Business Profile (GBP) optimization.
•Learn software platforms quickly and explain technical concepts clearly to non-technical users.
•Complete rapid onboarding tasks including account setup and pre-meeting audits before onboarding calls.
•Meet technical setup requirements for remote work (headset, webcam, computer, and internet speeds).

Skills:Client communicationRelationship buildingTechnical adaptabilityDocumentationTroubleshooting

Tech Stack:Google WorkspaceGoogle MeetGoogle DriveLocal SEOGoogle Business Profile (GBP)FacebookWhite-label reporting

Company Brief

Wing Assistant

Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.

Industry: Recruitment Agencies

Website

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Wing Assistant

1 day ago

Saas Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Contact new agency accounts within one business day and follow up within 24 hours if unacknowledged.
•Run pre-meeting audits (locations, trade area sizing, keyword selections, ranking maps) before onboarding calls.
•Lead onboarding calls via Google Meet to guide agencies through dashboard navigation, assistant settings, local pages, white-label reporting, and website/Facebook integrations.
•Provide frontline support during business hours: answer software questions, troubleshoot setup, and train clients.
•Escalate technical bugs to the tech team with screenshots/account details, and report expansion opportunities, uncompleted onboardings, and churn risks to the Sales Manager.

Pay and Benefits

Salary: PHP 65,000 - 75,000 monthly

Perks:Paid TrainingRemote WorkHoliday PayOvertime Pay

Key Requirements

•Manage client relationships through account management, communication, and relationship building.
•Understand Local SEO and Google Business Profile (GBP) optimization.
•Learn software platforms quickly and explain technical concepts clearly to non-technical users.
•Complete rapid onboarding tasks including account setup and pre-meeting audits before onboarding calls.
•Meet technical setup requirements for remote work (headset, webcam, computer, and internet speeds).

Skills:Client communicationRelationship buildingTechnical adaptabilityDocumentationTroubleshooting

Tech Stack:Google WorkspaceGoogle MeetGoogle DriveLocal SEOGoogle Business Profile (GBP)FacebookWhite-label reporting

Company Brief

Wing Assistant

Industry: Recruitment Agencies

Website