Netzwerktechniker (L2) (m/w/d) | Neu-Ulm

NTT
Germany
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Education: certificationSkills: ["Communication","Structured planning","Problem solving","Team collaboration","Customer focus"]

Provide professional second-line technical support to ensure stable, secure operation of customers’ network and IT infrastructure. Independently handle complex incidents by performing network troubleshooting, root-cause analysis, and coordinating major/P1–P2 events with customers and NTT DATA remote operations. Execute aligned standard changes, support escalations, and oversee approved maintenance (including patching and configuration changes), while monitoring L1 activities and maintaining IMAC/CMDB data.

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FursaFursa
NTT
NTT
1 week ago

Netzwerktechniker (L2) (m/w/d) | Neu-Ulm

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Last checked: 22 hours agoStatus: Live

Job Summary

Provide professional second-line technical support to ensure stable, secure operation of customers’ network and IT infrastructure. Independently handle complex incidents by performing network troubleshooting, root-cause analysis, and coordinating major/P1–P2 events with customers and NTT DATA remote operations. Execute aligned standard changes, support escalations, and oversee approved maintenance (including patching and configuration changes), while monitoring L1 activities and maintaining IMAC/CMDB data.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Coordinate and own major incidents or P1/P2 incidents as the interface between customers and NTT DATA remote operations for assigned locations.
  • •Independently perform end-to-end network troubleshooting (with NOC remote support per documented procedures).
  • •Conduct root-cause analyses for major/P1–P2 incidents following documented procedures.
  • •Implement standard changes agreed with the customer via documented processes, and handle escalated customer requests and local network support.
  • •Ensure approved maintenance activities are carried out (including patching and configuration changes) and monitor/guide L1 activities; maintain IMAC administration and update the CMDB.

Pay and Benefits

Perks:PensionAnnual BonusLearning Budget

Key Requirements

  • •Fluent German and English (minimum Berlitz level B2).
  • •Solid intermediate networking knowledge (routing, switching, VLANs).
  • •Knowledge of infrastructure components and techniques such as firewalls, VPNs, and access control.
  • •Experience troubleshooting network issues and handling escalations using tickets and documented procedures.
  • •Understanding of monitoring tools, plus the ability to analyze logs and system behavior.
Experience:ICT
Education:Certification / Diploma
Skills:CommunicationStructured planningProblem solvingTeam collaborationCustomer focus
Certifications:Cisco
Languages:GermanEnglish
Tech Stack:CiscoMS OfficeExcelVisioWordPowerPointOutlook

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn