Client Support Tier 1

Fiserv
India
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2+ yearsSkills: ["Communication","Research skills","Problem-solving","Attention to detail","Time management","Organizational skills","Collaboration","Process improvement","Adaptability","Ability to handle ambiguity","Proactive mindset","Escalation"]

Handle client disputes and exception cases end-to-end, ensuring accurate, timely processing of chargebacks and documentation. Investigate and resolve consumer complaints, tax and funding inquiries, and payment acceptance disputes across multiple platforms and dispute systems. Use RPA (UiPath) to manage automated chargeback exceptions, maintain precise records, and review team/system work for quality. Support workflow distribution, meet service levels, and identify process improvements to enhance efficiency and accuracy.

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FursaFursa
Fiserv
Fiserv
6 hours ago

Client Support Tier 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Handle client disputes and exception cases end-to-end, ensuring accurate, timely processing of chargebacks and documentation. Investigate and resolve consumer complaints, tax and funding inquiries, and payment acceptance disputes across multiple platforms and dispute systems. Use RPA (UiPath) to manage automated chargeback exceptions, maintain precise records, and review team/system work for quality. Support workflow distribution, meet service levels, and identify process improvements to enhance efficiency and accuracy.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Research, investigate, and resolve disputes and consumer complaints using established network regulation guidelines and internal policies.
  • •Manage exceptions in automated chargeback processes using RPA (UiPath) and validate work for accuracy and completeness.
  • •Process and maintain dispute documentation, including reprint requests, merchant statements, tax documentation, and funding inquiries.
  • •Index, validate, and manage merchant and consumer disputes from case creation to resolution, including auditing and reporting.
  • •Coordinate workflow distribution and inventory management to meet network timeframes and service levels, and identify bottlenecks and improvements.

Key Requirements

  • •At least 2 years of experience in production analysis or process improvement roles.
  • •Strong verbal and written communication skills with excellent research and investigation ability.
  • •Proficiency in analyzing transaction data and resolving complex disputes with high attention to detail.
  • •Familiarity with Robotic Process Automation (RPA) tools, particularly UiPath.
  • •Basic proficiency in Microsoft Excel and Word, with strong time management and organizational skills.
Experience:2+ years
Skills:CommunicationResearch skillsProblem-solvingAttention to detailTime managementOrganizational skillsCollaborationProcess improvementAdaptabilityAbility to handle ambiguityProactive mindsetEscalation
Tech Stack:RPAUiPathMicrosoft ExcelMicrosoft Word

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn