Customer Success Architect (AI)

Atlassian
Austin
Workplace: HybridFull timeUSD 122,508 - 192,700 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Stakeholder management","End-to-end ownership","Problem solving","Prototyping"]

Own technical customer engagements for Atlassian’s AI platform, Rovo. Facilitate AI use case discovery, co-build custom Rovo agents, and configure third-party connectors to meet enterprise workflows. Guide customers from sandbox to production, validate agent and connector performance, and enable teams to iterate independently. Partner with Account Teams and CSMs on activation journeys, advocate with product/engineering/AI teams, and deliver measurable adoption outcomes across complex SaaS portfolios.

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FursaFursa
Atlassian
Atlassian
3 days ago

Customer Success Architect (AI)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own technical customer engagements for Atlassian’s AI platform, Rovo. Facilitate AI use case discovery, co-build custom Rovo agents, and configure third-party connectors to meet enterprise workflows. Guide customers from sandbox to production, validate agent and connector performance, and enable teams to iterate independently. Partner with Account Teams and CSMs on activation journeys, advocate with product/engineering/AI teams, and deliver measurable adoption outcomes across complex SaaS portfolios.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Execute time-boxed, co-built technical engagements to take customers from Rovo enabled to measurable AI value in production.
  • •Facilitate AI use case discovery workshops to identify high-impact, high-value opportunities tied to customer workflows and pain points.
  • •Co-build custom Rovo agents and configure third-party connectors using the Atlassian platform tailored to customer processes.
  • •Guide customers from sandbox to production by validating agent performance, connector data flow, and team readiness to iterate and scale post-engagement.
  • •Collaborate with Account Teams and CSMs on activation journeys, and advocate with Rovo Product, Engineering, and AI teams to improve the adoption motion.
Travel: Low travel

Pay and Benefits

Salary: USD 122,508 - 192,700 annually
Equity and Bonus:Equity

Key Requirements

  • •3-5 years in Customer Success or account management managing enterprise customers with complex SaaS portfolios.
  • •Experience with AI platforms and the Atlassian ecosystem (Jira, Confluence, Rovo), including technical product demos.
  • •Hands-on experience helping organizations adopt and operationalize AI tools in production, including AI agents, prompt engineering, and integrating enterprise knowledge sources.
  • •Specialized knowledge in enterprise workflows across product development, IT service management, or business operations, and how AI agents/automation can improve incident response, backlog management, knowledge discovery, and collaboration.
  • •Familiarity with third-party connector ecosystems such as Google Drive, SharePoint, Slack, and GitHub.
Experience:3-5 yearsSaaSEnterpriseAI
Skills:CommunicationStakeholder managementEnd-to-end ownershipProblem solvingPrototyping
Tech Stack:AIRovoJiraConfluenceRovo StudioPrompt engineeringGoogle DriveSharePointSlackGitHubIntegrations

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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