Call Center Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Drive outbound sales for Canada-based customers by making high-volume calls, engaging prospective and existing accounts, and promoting telecom products and retention offers. You’ll learn customer needs, recommend tailored solutions, handle objections, and work toward daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow script/quality/process standards, and deliver a strong customer experience while maximizing revenue.

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FursaFursa
NTT
NTT
3 weeks ago

Call Center Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Drive outbound sales for Canada-based customers by making high-volume calls, engaging prospective and existing accounts, and promoting telecom products and retention offers. You’ll learn customer needs, recommend tailored solutions, handle objections, and work toward daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow script/quality/process standards, and deliver a strong customer experience while maximizing revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records (calls, conversions, and follow-ups) and follow scripts, quality, and process standards.

Pay and Benefits

Perks:Health InsuranceVisionDentalPaid TrainingPension

Key Requirements

  • •Strong communication with a neutral/clear English accent.
  • •Demonstrated sales mindset with persuasive ability.
  • •Active listening and customer empathy to understand needs and recommend solutions.
  • •Resilience to handle rejection professionally.
  • •Basic system/CRM handling and accurate CRM record-keeping.
Experience:3-5 yearsBPOSales
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn