ElevenLabs

1 week ago

Customer Success Lead - Western Europe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead a Customer Success team across Western Europe, combining people leadership with strategic direction and hands-on customer impact. Own regional NRR, retention, and expansion goals, guide complex post-sales and renewal cycles, and unblock issues to drive adoption. Build repeatable playbooks for renewals and upsells, monitor delivery quality, and partner with Europe GTM and cross-functional leaders to influence roadmap, operations, and revenue strategies.

Location: Germany, France

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a high-performing CS team, owning regional NRR, retention, and expansion goals.
•Serve as a player-coach by directly managing priority accounts and joining key customer conversations.
•Lead complex post-sales and renewal cycles to unblock issues, drive adoption, and identify expansion opportunities.
•Set strategic direction and align CS initiatives with company goals and market trends.
•Design repeatable renewals/upsell/adoption playbooks, automate workflows, and monitor delivery quality and operational efficiency across accounts.

Pay and Benefits

Perks:Learning BudgetTravel AllowanceCo-working Stipend

Key Requirements

•10+ years in Customer Success or post-sales roles within SaaS, ideally with Western Europe accounts.
•5+ years of direct people leadership experience managing CSMs and developing talent through coaching and enablement.
•Demonstrated technical acumen to upskill the team on product capabilities, integrations, and data insights.
•Strong player-coach mindset managing key accounts while leading others to excel in their portfolios.
•Proven success exceeding renewal, expansion, and NRR goals using CS methodologies and best practices, plus strong analytical skills.

Experience:SaaSCustomer successPost-sales

Skills:LeadershipCoachingStrategic thinkingAnalytical thinkingBuilder mindset

Tech Stack:SalesforceGongSigmaPylonAI

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor

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ElevenLabs

1 week ago

Customer Success Lead - Western Europe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Germany, France

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a high-performing CS team, owning regional NRR, retention, and expansion goals.
•Serve as a player-coach by directly managing priority accounts and joining key customer conversations.
•Lead complex post-sales and renewal cycles to unblock issues, drive adoption, and identify expansion opportunities.
•Set strategic direction and align CS initiatives with company goals and market trends.
•Design repeatable renewals/upsell/adoption playbooks, automate workflows, and monitor delivery quality and operational efficiency across accounts.

Pay and Benefits

Perks:Learning BudgetTravel AllowanceCo-working Stipend

Key Requirements

•10+ years in Customer Success or post-sales roles within SaaS, ideally with Western Europe accounts.
•5+ years of direct people leadership experience managing CSMs and developing talent through coaching and enablement.
•Demonstrated technical acumen to upskill the team on product capabilities, integrations, and data insights.
•Strong player-coach mindset managing key accounts while leading others to excel in their portfolios.
•Proven success exceeding renewal, expansion, and NRR goals using CS methodologies and best practices, plus strong analytical skills.

Experience:SaaSCustomer successPost-sales

Skills:LeadershipCoachingStrategic thinkingAnalytical thinkingBuilder mindset

Tech Stack:SalesforceGongSigmaPylonAI

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor