Senior Officer, Customer Services

Avery Dennison
Dhaka
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Negotiation","Planning","Relationship building","Customer management"]

Own customer service performance and targets across monthly, quarterly, and yearly goals while maintaining KPIs. Build sustainable relationships through clear, open communication, ensuring customers receive accurate information and timely responses. Handle complaints by providing appropriate solutions and follow through to resolution. Support selling products and solutions by applying strong product knowledge to enhance customer support.

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Avery Dennison
Avery Dennison
2 days ago

Senior Officer, Customer Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own customer service performance and targets across monthly, quarterly, and yearly goals while maintaining KPIs. Build sustainable relationships through clear, open communication, ensuring customers receive accurate information and timely responses. Handle complaints by providing appropriate solutions and follow through to resolution. Support selling products and solutions by applying strong product knowledge to enhance customer support.
Location: Dhaka
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Achieve monthly, quarterly, and yearly sales, productivity, CCR, and flexibility targets.
  • •Maintain Customer Services KPIs and follow communication procedures, guidelines, and policies.
  • •Build sustainable relationships with customers through open, interactive communication.
  • •Provide accurate, valid, and complete information using appropriate methods/tools.
  • •Handle customer complaints with timely solutions and follow up to ensure resolution, escalating issues when needed.
Travel: Medium travel

Key Requirements

  • •Business graduation from any reputed university.
  • •2-3 years of experience in manufacturing maintenance, preferably in compliant factories.
  • •Maintain a positive attitude toward managing customers.
  • •Demonstrate high-level communication, negotiation, and planning skills.
  • •Willingness to travel to different places where customers have their factories.
Experience:2-3 yearsManufacturingMaintenanceCompliant factories
Education:Bachelor's
Skills:CommunicationNegotiationPlanningRelationship buildingCustomer management
Languages:English

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn