Customer Enginner

Applied Materials
Chongqing
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4-7 yearsEducation: associatesSkills: ["Communication","Mentoring","Customer coordination","Troubleshooting","Preventative maintenance"]

Serve as the direct liaison to customers by installing, maintaining, and upgrading semiconductor equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues, and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate closely with Senior Field Service Engineers and customers, communicate to ensure smooth operations, and train and mentor junior Customer Engineers.

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Applied Materials
Applied Materials
1 month ago

Customer Enginner

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Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the direct liaison to customers by installing, maintaining, and upgrading semiconductor equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues, and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate closely with Senior Field Service Engineers and customers, communicate to ensure smooth operations, and train and mentor junior Customer Engineers.
Location: Chongqing
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply basic diagnostic techniques to assess equipment and address technical issues with assistance from senior engineers.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers to ensure smooth operations.
  • •Train and mentor junior Field Service Engineers [Customer Engineers].
Travel: Low travel

Pay and Benefits

Perks:Employee AssistanceTravel Allowance

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools, including digital multimeters.
  • •Effective written and verbal communication; basic Microsoft Excel, Word, and PowerPoint knowledge.
Experience:4-7 yearsSemiconductor industryEquipment support
Education:Associate's
Skills:CommunicationMentoringCustomer coordinationTroubleshootingPreventative maintenance
Licenses:Valid driver’s license
Tech Stack:Digital analyticsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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