Pro Success Specialist

Thumbtack
Philippines
Workplace: RemoteFull timeFunction: Communications, PR & CommunitySkills: ["Collaborative","Consultative","Problem-solving","Rapport building"]

Partner with local professionals to drive pro satisfaction, retention, and long-term growth on the Thumbtack platform. You’ll handle outbound calling, consultative problem-solving, and profile reviews to help pros improve response time, reviews, and quick replies. Serve as an expert on products, marketing strategy, lead costs, and ROI, troubleshoot inquiries, cross-sell offerings, and maintain performance metrics including revenue attainment and NPS.

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FursaFursa
Thumbtack
Thumbtack
6 months ago

Pro Success Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Partner with local professionals to drive pro satisfaction, retention, and long-term growth on the Thumbtack platform. You’ll handle outbound calling, consultative problem-solving, and profile reviews to help pros improve response time, reviews, and quick replies. Serve as an expert on products, marketing strategy, lead costs, and ROI, troubleshoot inquiries, cross-sell offerings, and maintain performance metrics including revenue attainment and NPS.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Partner with pros by listening to their needs and providing best-fit solutions to maximize pro satisfaction and longevity.
  • •Maintain strong product and industry knowledge across home maintenance, repairs, and related services.
  • •Conduct at least 50 outbound calls per day to determine the best solution and guide pros through their journey.
  • •Perform comprehensive pro profile reviews (response time, reviews, profile pictures, quick replies) and encourage recommendations and competitive budgets.
  • •Troubleshoot and resolve pro inquiries, proactively follow up via call/SMS/email, and track key performance metrics including revenue attainment and NPS.

Key Requirements

  • •At least 1–2 years of B2B selling and/or success experience, including at least 6 months of outbound calling or collections exposure, preferably in BPO/shared services and the home services space.
  • •Customer retention, churn, onboarding, and reactivation experience.
  • •A proven track record meeting or exceeding quotas.
  • •Proficiency in English.
  • •Experience with pipeline management, customer support, and product education.
Experience:BPOShared servicesHome services
Skills:CollaborativeConsultativeProblem-solvingRapport building
Languages:English
Tech Stack:SalesforceAIGoogle SuiteSMSEmailOutbound calling

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn