Customer Success Management Principal

Amadeus
Guangzhou
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Customer advocacy","Networking","Autonomy"]

Partner with travel agencies to drive early adoption and ongoing usage of Amadeus solutions. Lead go-live alignment, track KPIs over the first 90 days, and maintain customer health through proactive metric reviews and business reviews. Coordinate internal teams during technical issues and support Account Managers with renewals, upsells, and account expansion. Work as part of the Extended Account Team to deliver measurable value and low churn.

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FursaFursa
Amadeus
Amadeus
20 hours ago

Customer Success Management Principal

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Partner with travel agencies to drive early adoption and ongoing usage of Amadeus solutions. Lead go-live alignment, track KPIs over the first 90 days, and maintain customer health through proactive metric reviews and business reviews. Coordinate internal teams during technical issues and support Account Managers with renewals, upsells, and account expansion. Work as part of the Extended Account Team to deliver measurable value and low churn.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Facilitate up-front customer alignment and goal-setting with travel agency customers, including handovers, stakeholder mapping, and co-creating success plans and KPIs.
  • •Ensure early adoption and optimal usage by leading go-live meetings, running first-90-day check-ins, and supporting administrators with resources.
  • •Manage ongoing customer health by reviewing adoption/value metrics, conducting business reviews, and coordinating support for technical challenges.
  • •Support renewals and account expansion by identifying upsell opportunities, partnering with relevant teams, and sharing customer progress towards value to inform renewals treatment.
  • •Provide technical proficiency and guidance to ensure the team performs at a high level, including training specialists/senior specialists.

Key Requirements

  • •8+ years of experience in the travel industry, with experience in air travel/flights and API/web services (desirable).
  • •Experience in customer-facing roles across different levels, with strong understanding of customer needs and business drivers.
  • •Ability to advocate for customers internally and build internal and customer networks.
  • •Bachelor’s degree in business or related fields.
  • •Proficiency in Microsoft Office, Salesforce.com, Qlik, and Tableau; effective English and Chinese communication skills.
Experience:8+ yearsTravelAir travelAPIWeb services
Education:Bachelor's in business
Skills:CommunicationStakeholder managementCustomer advocacyNetworkingAutonomy
Languages:EnglishChinese
Tech Stack:APIWeb ServicesMicrosoft OfficeSalesforce.comQlikTableauEnglishChinese

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn