Mark43

1 month ago

Customer Experience Manager - East

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 34 minutes agoStatus: Live

Job Summary

Provide client-facing guidance to drive product adoption, manage post-implementation success, and advocate for customer needs. Collaborate with Support, Account Management, and Implementation teams to ensure smooth client experiences, capture feedback for the product roadmap, and support high NPS scores. This role emphasizes onsite and remote collaboration with law enforcement/public sector clients from Illinois.

Location: Illinois

Workplace: Remote

Job Function: Customer Success & Account Management

Key Responsibilities

•Advocate for the client to ensure their needs are being met.
•Collaborate with internal teams to ensure a smooth post-implementation experience.
•Learn and understand clients' current workflows and document tasks and deliverables.
•Track user feedback to influence the product roadmap and communicate with clients on issues.
•Travel to client sites as needed and manage post-implementation tasks on-site.

Travel: High travel

Key Requirements

•5-10 years of account management, customer success, consulting, project management, and/or customer success experience.
•Previous Law Enforcement experience preferred.
•Proven experience participating in a complex project from start to finish.
•Outstanding written and oral communication skills; ability to tailor messaging for clients.
•Ability to travel up to 50-80% and comfort working directly from client sites.

Experience:5-10 yearsPublic sectorLaw enforcement

Skills:CommunicationRelationship managementProject managementProblem-solvingPresentation

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Mark43

Provides cloud-native public safety software including records management, computer-aided dispatch, analytics, and workflow tools to modernize police, fire, and EMS operations and improve community safety and operational efficiency.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Mark43

1 month ago

Customer Experience Manager - East

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 34 minutes agoStatus: Live

Job Summary

Location: Illinois

Workplace: Remote

Job Function: Customer Success & Account Management

Key Responsibilities

•Advocate for the client to ensure their needs are being met.
•Collaborate with internal teams to ensure a smooth post-implementation experience.
•Learn and understand clients' current workflows and document tasks and deliverables.
•Track user feedback to influence the product roadmap and communicate with clients on issues.
•Travel to client sites as needed and manage post-implementation tasks on-site.

Travel: High travel

Key Requirements

•5-10 years of account management, customer success, consulting, project management, and/or customer success experience.
•Previous Law Enforcement experience preferred.
•Proven experience participating in a complex project from start to finish.
•Outstanding written and oral communication skills; ability to tailor messaging for clients.
•Ability to travel up to 50-80% and comfort working directly from client sites.

Experience:5-10 yearsPublic sectorLaw enforcement

Skills:CommunicationRelationship managementProject managementProblem-solvingPresentation

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Mark43

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2012

Website LinkedIn