Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Active listening","Customer empathy","Resilience","Objection handling"]

Drive outbound consultative sales to Canada-based customers by making high-volume calls, promoting telecom plans, upgrades, bundles, and retention offers, and recommending solutions based on customer needs. Meet daily, weekly, and monthly sales targets while handling objections and maintaining strong customer experience. Keep accurate CRM records, follow scripts and quality/process standards, and work US–Canada night shifts from the office.

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FursaFursa
NTT
NTT
1 month ago

Call Center Senior Associate

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Last checked: 10 hours agoStatus: Live

Job Summary

Drive outbound consultative sales to Canada-based customers by making high-volume calls, promoting telecom plans, upgrades, bundles, and retention offers, and recommending solutions based on customer needs. Meet daily, weekly, and monthly sales targets while handling objections and maintaining strong customer experience. Keep accurate CRM records, follow scripts and quality/process standards, and work US–Canada night shifts from the office.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products/services including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections.
  • •Maintain accurate CRM records for calls, conversions, and follow-ups and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistanceLong-term DisabilityRrsp

Key Requirements

  • •Make high-volume outbound sales calls and engage prospective/existing customers with a sales mindset.
  • •Strong communication with a neutral/clear English accent, including active listening and customer empathy.
  • •2–4 years of experience (BPO/sales preferred) and ability to handle rejection professionally.
  • •Maintain accurate CRM records and follow scripts, quality, and process standards.
  • •Basic system/CRM handling and resilience to manage objections and rejections.
Experience:2-4 yearsBPOSales
Education:Bachelor's
Skills:CommunicationActive listeningCustomer empathyResilienceObjection handling
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn