Telephone Operator

American Hospital Dubai
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Communication","Customer service","Confidentiality","Organization","Responding to emergencies"]

Answer and route incoming internal/external calls using proper telephone etiquette and established call-flow standards. Operate the hospital’s main telephone and emergency systems, including prompt handling of emergency code calls and public announcements via the public address system. Maintain up-to-date extensions, call lists, and physician contact information, support new staff orientation, and assist with addressing patient complaints to the appropriate clinic manager or supervisor.

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FursaFursa
American Hospital Dubai
American Hospital Dubai
1 week ago

Telephone Operator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 40 minutes agoStatus: Live

Job Summary

Answer and route incoming internal/external calls using proper telephone etiquette and established call-flow standards. Operate the hospital’s main telephone and emergency systems, including prompt handling of emergency code calls and public announcements via the public address system. Maintain up-to-date extensions, call lists, and physician contact information, support new staff orientation, and assist with addressing patient complaints to the appropriate clinic manager or supervisor.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Answer phone calls politely, maintaining proper telephone etiquette and directing callers to the appropriate area.
  • •Operate the hospital’s main telephone and emergency systems, including handling emergency code calls promptly.
  • •Create 24-hour public announcements through the public address system.
  • •Maintain and update hospital extensions, call lists, physicians’ names, department heads, and contact numbers.
  • •Assist with patient complaints by addressing them to the concerned clinic manager/supervisor, and report equipment failures, safety/security issues, and supply inventory reductions.

Key Requirements

  • •High school graduate.
  • •Excellent English and Arabic verbal/written communication skills.
  • •Basic computer literacy.
  • •Exposure to customer service principles.
  • •Adequate medical terminology knowledge.
Education:High School
Skills:CommunicationCustomer serviceConfidentialityOrganizationResponding to emergencies
Languages:EnglishArabic
Tech Stack:Cerner

Company Brief

American Hospital Dubai
American Hospital Dubai is a full-service private hospital offering comprehensive medical, surgical, and diagnostic services, combining international standards of care with advanced technology to serve local and international patients in Dubai.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1996
WebsiteLinkedIn